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Tourist
Posts: 2

Trying to discard my picture and i get a message-''period timeout expired''

[ New ]

When I try to copy the pictures and movies from my Hero 5, I get an error message saying that ''the timeout period expired''. Thank you

GoPro
Posts: 25,139

Re: Trying to discard my picture and i get a message-''period timeout expired''

[ New ]

 

Hi @agilegorge36126

 

How are you copying the files?

Is it via the GoPro app on your phone or on your desktop?

 

For reference, you may check these articles:

How to View, Copy, and Delete Media Using the GoPro App

How to Import Using Quik for desktop

 

Thanks!

Ej

Tourist
Posts: 2

Re: Trying to discard my picture and i get a message-''period timeout expired''

[ New ]

I did it on my desktop. Some of the pictures worked but not all of them

GoPro
Posts: 25,139

Re: Trying to discard my picture and i get a message-''period timeout expired''

[ New ]

 

Hi @agilegorge36126

 

Was it through Quik for desktop or a different program?

Have you tried using the SD adapter to manually copy the files?

See if this makes a difference.

 

Thanks!

Ej