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Tourist
Posts: 2
Accepted Solution

Trouble playing video after downloading

After downloading videos to my android phone, I cannot play the video.  The video will "play" but stay frozen on the  initial image on video.  The video will play in full and correctly if I enter edit mode on my camera.  Thoughts?  Thanks


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GoPro
Posts: 18,736

Re: Trouble playing video after downloading

 

Hi @noblebluff21454

 

My apologies as I was not able to include the link on the previous post. Please refer to: Supported Resolutions for Copy and Share in the GoPro App

 

Do you still remember what resolution these videos were recorded in? Can you do a test recording with a lower resolution and see if it will make a difference.

 

 

Many thanks,

Ej

 

 

View solution in original post


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GoPro
Posts: 18,736

Re: Trouble playing video after downloading

 

Hi @noblebluff21454

 

How was the video transferred to your phone? Was it through the GoPro app or did you insert the SD card from your camera to your phone?

 

Please refer to this link: Supported Resolutions for Copy and Share in the GoPro App

 

Let us know how it goes.

 

 

Thanks!

Ej

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Tourist
Posts: 2

Re: Trouble playing video after downloading

@aragon1006

Ty for replying! I transferred it via Wi-Fi using the
gopro app.
Highlighted
GoPro
Posts: 18,736

Re: Trouble playing video after downloading

 

Hi @noblebluff21454

 

My apologies as I was not able to include the link on the previous post. Please refer to: Supported Resolutions for Copy and Share in the GoPro App

 

Do you still remember what resolution these videos were recorded in? Can you do a test recording with a lower resolution and see if it will make a difference.

 

 

Many thanks,

Ej