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Sightseer
Posts: 1
Accepted Solution

Tried to register my gopro Hero 4; says the serial number isn't valid!

Tried to register my gopro Hero 4; says the serial number isn't valid!


Accepted Solutions
GoPro Community Manager
Posts: 5,852

Re: Tried to register my gopro Hero 4; says the serial number isn't valid!

Each registration page is specific to the camera model. If you go to https://gopro.com/update/hero4 and click on the link at the bottom to do a manual update, you'll be taken to the registration page for the HERO4. If your serial number isn't accepted on that page, our Support team can help.

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Nomad
Posts: 583

Re: Tried to register my gopro Hero 4; says the serial number isn't valid!

Get in touch with GoPro support.

 

Out of curiosity: Where 'did you try to register'? Have you tried to download files for manual firmware update?

GoPro Community Manager
Posts: 5,852

Re: Tried to register my gopro Hero 4; says the serial number isn't valid!

Each registration page is specific to the camera model. If you go to https://gopro.com/update/hero4 and click on the link at the bottom to do a manual update, you'll be taken to the registration page for the HERO4. If your serial number isn't accepted on that page, our Support team can help.