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Sightseer
Posts: 1

Transfer of videos to phone

[ New ]
Hi there... when I try to transfer videos from my hero 4 to my Samsung Galaxy s8, it tells me there is no videos to transfer. This is despite the fact that the sd card is almost completely full. I never had any problems like this before... just something that has come out of the blue.... need help please.

Accepted Solutions
Explorer
Posts: 13,029

Re: Transfer of videos to phone

[ New ]
Clear the cache on the app and restart your phone. Also, make sure the media hasn't already been transferred to the app. The videos will not transfer directly to your phone's media gallery or the phones SD card. You must have enough storage space available on your phone.

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Explorer
Posts: 13,029

Re: Transfer of videos to phone

[ New ]
Clear the cache on the app and restart your phone. Also, make sure the media hasn't already been transferred to the app. The videos will not transfer directly to your phone's media gallery or the phones SD card. You must have enough storage space available on your phone.