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Posts: 1

Transfer of videos to phone

Hi there... when I try to transfer videos from my hero 4 to my Samsung Galaxy s8, it tells me there is no videos to transfer. This is despite the fact that the sd card is almost completely full. I never had any problems like this before... just something that has come out of the blue.... need help please.
Posts: 11,202

Re: Transfer of videos to phone

Clear the cache on the app and restart your phone. Also, make sure the media hasn't already been transferred to the app. The videos will not transfer directly to your phone's media gallery or the phones SD card. You must have enough storage space available on your phone.