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Tourist
Posts: 7

Tramitar garantia

[ New ]

Hola

Tengo una gopro hero 8 que se ha qedado con la pantalla en negro.

Me gustaria contactar con el servicio de atencion al cliente para poder tramitar la garantía pero la pestaña del chat lleva mas de un ahora activada y creo que no funciona.

Como puedo hacer para contactar con gopro y poder tramitar la garantia?

Saludos

Adventurer
Posts: 13,656

Re: Tramitar garantia

[ New ]

gopro is open at your Region,  keep trying, use the chat.

Tourist
Posts: 7

Re: Tramitar garantia

[ New ]

No funciona

Ayer no funcionaba y hoy tampoco

Hoy lo llevo intentando hace 4 horas.

Lo probe e mi smartphoneen un pc y e un Mac Book.

Lo probe tanto con vodafone y con mas movil por si podia ser la compania de telefono.

La pantala del chat se queda como congelado.

 

 

Adventurer
Posts: 13,656

Re: Tramitar garantia

[ New ]

GoPro  site is overloaded at your region then.  

 

From gopro:

 

gopro support
Hello, @. Our Support team will be able to help.
To connect with them, visit https://gopro.com/help/ContactUs . Once there, select
"Contact Us" and proceed with either chat or a callback request.Should you encounter
any issue scheduling a callback or a live chat, please ensure that you are not blocking
cookies and have your pop-up blocker disabled. Our team is currently working through a
high volume of contacts so our response time may be slightly longer than usual. Rest
assured, we'll follow up with you as soon as possible.Alternatively,
you may get in touch with the seller (if not GoPro directly) for a
faster turn around on an exchange. Thanks!

Tourist
Posts: 7

Re: Tramitar garantia

[ New ]

I'm telling you, the chat doesn't work.
And there's no callback request on that form.
I've used the chat before, but it's not working now.
Have them contact me at my phone or email

Adventurer
Posts: 13,656

Re: Tramitar garantia

[ New ]

Gopro for me is closed  opens in 2 more hours. I will get through in a few seconds time.  

 

ezgif.com-video-to-gif (1).gif

Tourist
Posts: 7

Re: Tramitar garantia

[ New ]

Dude, I think you mean well, but you're not helping me.
I've used customer service before but now you have problems.
I only have the chat option and the chat stays open for hours and no one answers or gets an error message from ssl

Chat 1.png
Tourist
Posts: 7

Re: Tramitar garantia

[ New ]
 
pantalla conjelada.png