08-07-2019 05:40 AM
I sent my digital camera for the tradeup program on July, 27 after noticed the camera was not delivered I mailed UPS to know why it was taking so long and I got this answer:
"Please be advised that according to the information in system, this order is held due to pledges.
They should call their local tax office and give the company nif and will provide the necessary data, debt values and why they have been activated."
Progress Indicator Status Date Location ActivityFuture Event
|In Transit||01-08-2019 6:12||Eindhoven, Netherlands|
|01-08-2019 3:42||Eindhoven, Netherlands||Arrival Scan|
|01-08-2019 2:05||Brussels, Belgium||Departure Scan|
|31-07-2019 23:17||Brussels, Belgium||Arrival Scan|
|31-07-2019 18:51||Corbeil Essonnes, France||Arrival Scan|
|31-07-2019 18:16||Corbeil Essonnes, France||Departure Scan|
|30-07-2019 17:40||Benavente, Spain||Departure Scan|
|29-07-2019 19:30||Lisbon, Portugal||Departure Scan|
|29-07-2019 16:47||Lisbon, Portugal||Origin Scan|
|Shipped||29-07-2019 13:47||Lisbon, Portugal|
|Label Created||27-07-2019 18:04||Netherlands|
Order Processed: Ready for UPS
Anyone else got this problem?
My old camera is retained since August first day, meaning the expected new one for the vacations will not be here in time!
And who the hell is having problem with finances? The company that manage the delivery, the company that receive the cameras?
Need to find a solution for this!
08-07-2019 08:08 AM
Actually the issue is being caused by neither the delivery company nor GoPro, but by your very own government! They are claiming that there are taxes due on the item which have not being paid, before you can receive the package, the taxes must be paid. This usually happens on postage items that exceed a certain value. I would suggest you contact GoPro customer support directly and work to find out if the tax was properly paid or if the recipiet (you) was due to pay taxes upon arrival in your country.
08-07-2019 08:57 AM
The package it is on the delivery country for the GoPro tradeup not on my country, I am sending my old camera not receiving anything.
Also im sending / receiving inside EU zone that means the only tax that can be applyed are vat rates, wich cant be applyed on this matter.
08-07-2019 09:14 AM
I got now a second email from UPS telling they will not discuss anything else with me about this package, only the sender company can check any problem with it.
08-07-2019 09:23 AM
And the email was returned as not delivered ><
Anyone can tell if there is any email address to contact them?
The chat is unavailable, and no luck on phone.
08-07-2019 09:41 AM
I believe that when you try to contact GoPro by chat or by phone, you can try selecting "english" as the language and that will get you through.
Sucks that you're having this experience, I hope GoPro can help get the issue sorted for you. Good luck!
08-14-2019 06:39 AM
UPS information given was totally wrong.
The camera I sent is missing, they don't know what happened after it was received in Eindhoven.
I lost the sell I add for my onld one, and now will be out for vacations without the camera.
Bad UPS service...
08-14-2019 09:38 AM
Sorry to hear you're having such a bad experience with UPS. Have you tried contacting their customer service for more details, or emailing them for a resolution? You may be able to launch a claim as a result of this.