Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Tourist
Posts: 2

Tradeup - How long does the delivery take?

[ New ]

I've ordered three weeks a go with the trade up program a hero black 7. They have received one week later my old camera and now I'm waiting for a message due to the delivery. Maybe someone can give me information if there are still problems or how long did it take until you receive your camera with the tradeup program?


Accepted Solutions
GoPro
Posts: 24,297

Re: Tradeup - How long does the delivery take?

[ New ]

Hello @alinan3821

 

Please reach out to our Support Team regarding the status of your order.

They are available by phone or chat through https://gopro.com/help/ContactUs

 

Thanks!

Ej

View solution in original post


All Replies
Hiker
Posts: 25

Re: Tradeup - How long does the delivery take?

[ New ]

many are in the same situation, very lame

GoPro
Posts: 24,297

Re: Tradeup - How long does the delivery take?

[ New ]

Hello @alinan3821

 

Please reach out to our Support Team regarding the status of your order.

They are available by phone or chat through https://gopro.com/help/ContactUs

 

Thanks!

Ej

Tourist
Posts: 2

Re: Tradeup - How long does the delivery take?

[ New ]

Da das Geld nun abgebucht wurde, kann ich davon ausgehen, dass die Kamera zeitnah (in 1-2 Tagen) losgeschickt wird? oder bestehen die technischen Probleme immer noch?

GoPro
Posts: 12,487

Re: Tradeup - How long does the delivery take?

[ New ]

@alinan3821, thanks for reaching back to us. I sent you a private message. Kindly check your inbox for the order details. Your time and patience throughout the process are very much appreciated.