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Sightseer
Posts: 1

Trade up

[ New ]

I received an email for my trade-up a couple hours ago stating that I should have the return label email within the hour. I have checked my junk/spam folders and I do not find it. Can you resend?  Order # NA01842191 

 


Accepted Solutions
GoPro
Posts: 11,708

Re: Trade up

[ New ]

Hi @fireystar72621,

The prepaid shipping label should be sent together with the RMA form and instructions. Please also check the spam and junk folders on your email. If you're still unable to locate it, please let our Support team know so they can look into the order details and assist you further on the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs .

Kind Regards,

Ann

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All Replies
GoPro
Posts: 11,708

Re: Trade up

[ New ]

Hi @fireystar72621,

The prepaid shipping label should be sent together with the RMA form and instructions. Please also check the spam and junk folders on your email. If you're still unable to locate it, please let our Support team know so they can look into the order details and assist you further on the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs .

Kind Regards,

Ann