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Tourist
Posts: 5
Accepted Solution

Trade up

I just purchased Gopro 7 thru trade up program and i have trip coming up on 22nd this month . Does anybody think i can get it before i leave ? I read lots of comment tht people complains about not getting thier camera . I am starting to paranoid . Any tips to get it faster ? Thanks

Accepted Solutions
GoPro
Posts: 4,224

Re: Trade up

@dorjeshugden, you can reach out to our Support team at https://gopro.com/help/ContactUs for order cancellation assistance. However, once you have shipped your trade-in camera, we cannot guarantee its return to you as per GoPro TradeUp Program's Terms + Conditions.

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GoPro
Posts: 4,224

Re: Trade up

[ Edited ]

Hi @dorjeshugden,

 

After your trade-in camera is received, your new GoPro will be processed accordingly and we’ll ship it within 14 days. You will be notified through email once the package has been shipped out.

 

Let us know if you have any further questions.

 

Ann

 

Tourist
Posts: 5

Re: Trade up

Can i Cancel my order and get mu old camera back ? I should have choose royolty program
GoPro
Posts: 4,224

Re: Trade up

@dorjeshugden, you can reach out to our Support team at https://gopro.com/help/ContactUs for order cancellation assistance. However, once you have shipped your trade-in camera, we cannot guarantee its return to you as per GoPro TradeUp Program's Terms + Conditions.

Sightseer
Posts: 1

When does Hero 7 Trade Up Expire?

When does Hero 7 Trade Up Expire?

GoPro
Posts: 12,088

Re: When does Hero 7 Trade Up Expire?

Hello @agilewater60735

 

So long as it's still on gopro.com then it should be good.

See full terms and conditions at https://gopro.com/legal/tradeup

 

Thanks!

Ej

Hiker
Posts: 7

Re: Trade up

Did you get it in the end? How long did it take? 🙏🏻
Tourist
Posts: 5

Re: Trade up

I had to ditch my camera that i sent . If you own gopro then they have program called royalty program. You dont have to send your gopro . Just give them barcode . They will deduct 100$ from your total . Something wrong with trade up program . It will take forever . You may not get your discount and your camera . Just call them and shoot for royalty program .