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Adventurer
Posts: 13,472

Re: Trade up programme - problem

@danielr15  I only read what  i wanted to(WINK) that is   his problem  

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Explorer
Posts: 13,002

Re: Trade up programme - problem

@fishycomics
You summed it up perfectly.
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Hiker
Posts: 11

Re: Trade up programme - problem

You guys are obviously no aware in the UK/EU in have protections for this type of thing. Statutory rights trump whatever it happens to say in a companies T&C's.
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Adventurer
Posts: 13,472

Re: Trade up programme - problem

[ Edited ]

 I would get to the Adminstrator,  the FB ,twitter  and gopro rep. Only one is going to help you out, and  that will be  a rep on a phone, see the options they offer you?  Great to know you are over seas,  you can fil lthe profile out (wink)

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GoPro
Posts: 9,801

Re: Trade up programme - problem

@robbiel436, we've already communicated with the Support Team about your case. I will send you a private message with any update I get as soon as new information is available. Thanks!

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GoPro
Posts: 9,801

Re: Trade up programme - problem

@robbiel436, just letting you know that I sent you a private message. Please check your inbox. Should you need further assistance with your order or discount code, you may reach out to our Support team by phone or live chat through https://gopro.com/help/ContactUs. Thanks!