Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Explorer
Posts: 13,002

Re: Trade up programme - problem

@robbiel436 

You posted on a member to member support community forum. I've already explained why your actions are irritating to me and have clearly articulated why you are wrong in assuming that you are entitled to a $100 discount.  This discussion has only continued because of your obstinance and lack of moral fiber.

Highlighted
GoPro
Posts: 9,801

Re: Trade up programme - problem

@robbiel436, sorry my message didn't go through. I just went ahead and re-sent it. Just to be clear, our Support Team is different from the Social Team (Facebook). Any concerns regarding orders are best handled by the Support Team -- phone or live chat through https://gopro.com/help/ContactUs.

We want to help get this sorted out as best as we can, and apologies for the confusion. Let me know if you have any further questions or concerns regarding the private message I sent.

Highlighted
Hiker
Posts: 11

Re: Trade up programme - problem

Again with the personal attacks.  Robot Embarassed

 

Do you ever switch off your PC/laptop/phone or whatever it is you use to post on here and pretend you have a life away from your 11500 posts?

Highlighted
Explorer
Posts: 13,002

Re: Trade up programme - problem

@robbiel436 

All of that aside.  You know that you are wrong, correct?

Highlighted
Hiker
Posts: 11

Re: Trade up programme - problem

Hi Aenriquez



It would be helpful if the support team and the Facebook team were singing off the same hymn sheet.

Just to clarify and before Daniel loses the will to live, you guys are not going to honour the £100 discount?

 

Daniel, please don't feel like you need to get the last word in here.  The grown-ups are talking.

No one rattled your cage, to begin with, if we want your opinion we will throw you a banana.

 

This is what happens when they had out badges for posts.

 

Thanks for your help in this matter Aenriquez

 

 

Highlighted
Explorer
Posts: 13,002

Re: Trade up programme - problem

@robbiel436 

Did you not take the time to read what has already been told to you? 

 

"Any concerns regarding orders are best handled by the Support Team -- phone or live chat through https://gopro.com/help/ContactUs"

 

If you don't want anymore input from myself, or any other member of this community that might offer an opinion, contact the GoPro Support Team as you have been advised.  

 

Your very sad attempt to pigeon hole @aenriquez  with your deceitfully underhanded and purposefully misleading question is just sad.  By offering you a $50 discount, GoPro is offering you a greater discount than had you acted upon the $100 discount when it was offered.  I'm sure if you offer to pay $299.99 (as you originally agreed to do) instead of the offer GoPro is now offering of $279.99, they just might take you up on it.  If it makes you feel better, since you will be getting the agreed upon discount, so be it.  Seems silly to me, but the choice is yours.

Highlighted
Adventurer
Posts: 13,472

Re: Trade up programme - problem

[ Edited ]

Read the Terms + conditions.  (see below)   In red.   Deal with  the official GoPro rep at the phone number or chat, this is "A Forum"

 

GoPro TradeUp Program

 

Terms + Conditions

The purpose of the GoPro TradeUp Program (“The Program”) is to offer and provide a trade-in option for eligible digital cameras with an original retail value of at least $99.99 USD, as determined by GoPro in its sole discretion (collectively “Eligible Used Devices”). The Program is valid from May 7, 2019, at 1:00 p.m. PDT and will continue until GoPro terminates the program in its sole discretion. Applies only to purchases of HERO7 Black and HERO7 Silver cameras (collectively “Eligible New Devices”) made on gopro.com and delivered in the United States. You are eligible for the discount shown during your checkout process. GoPro reserves the right to modify the trade-in value offered for Eligible Used Devices during special promotion windows and has no obligation to offer those price adjustments for purchases made outside of any promotional windows.

Upon completion of checkout for the Eligible New Devices, your payment method will be authorized and a prepaid shipping label will be sent to the email address provided. Your payment method will be charged the amount shown at checkout, and your Eligible New Devices will ship only after your Eligible Used Device is received by GoPro and determined to be a qualified digital camera. Your Eligible Used Device must be received by GoPro within 45 days of completing the checkout process. GoPro is unable to process the trade-in of multiple Eligible Used Devices in a single transaction. If you wish to trade in multiple Eligible Used Devices, you must check out each purchase in a separate transaction on gopro.com. In the event that your order contains multiple items, the additional items will be held until your Eligible New Device is shipped. GoPro reserves the right to cancel or deny any orders that do not meet the eligibility requirements.

You must be the owner of the used device—the Program is not valid on stolen property. Retailers may not participate in the Program by returning in-stock inventory. GoPro will determine authenticity at its sole discretion and ineligible devices may be returned at your expense. You must use the shipping label and follow the guidelines provided by GoPro and GoPro’s third-party shipping provider. GoPro will not be liable for any loss or damage to the used device while in transit. Once you have shipped the Eligible Used Device to GoPro, GoPro cannot guarantee its return to you. You acknowledge that it is your responsibility to remove all personal data from your Eligible Used Device before shipping to GoPro, including removing any memory cards. GoPro is not responsible or liable for the removal of your personal data or memory cards and any memory card(s) sent to GoPro within your Eligible Used Device will not be returned to you by GoPro. Trade-in transactions are final; after you trade in your Eligible Used Device, you cannot get it back. Upon GoPro’s physical receipt of the Eligible Used Device and processing of the full payment for the Eligible New Devices by GoPro, title and ownership in the Eligible Used Device transfers to GoPro and you disclaim any further right, title or interest in and to the Eligible Used Device or any items (including without limitation memory cards) or data contained therein.

The Program is non-transferable and cannot be combined with any other offers, discounts or promo codes, or applied to previous purchases. No cash alternative. Subject to availability, while stocks last. Offer void where prohibited. GoPro’s standard terms and conditions presented at point of sale shall govern any purchase. GoPro reserves the right to change or modify the Program without notice, at any time, and in its sole and absolute discretion.

Highlighted
Explorer
Posts: 13,002

Re: Trade up programme - problem

@fishycomics 

You missed highlighting this line in the contract, "Your Eligible Used Device must be received by GoPro"

 

Not that @robbiel436  would comprehend that this further illustrates how generous GoPro is being in offering the $50 discount.