10-09-2019 03:26 PM
I sent away an old camera at the end of July, it got lost in the post with UPS
GoPro have since told me they will honour the £100 trade up off the cost of a new black 7. (Since it has come down in price)
Having gotten a discount code it now is only worth £50 - How do i get the code updated to the true £100 value?
I contacted you guys on facebook messenger
The discount code should be applicable as soon as it is generated. Please ensure to contact our Support Team when you can so they can provide you an updated discount code. Thanks!
Solved! Go to Solution.
10-09-2019 06:02 PM
@robbiel436, we'd like to look further into the details of your case to see how we can help. You mentioned that you recently contacted our Support Team (phone or live chat at https://gopro.com/help/ContactUs) concerning the discount code. May we please have the Support Case number of your most recent contact for reference?
10-10-2019 10:43 AM - edited 10-10-2019 11:07 AM
@robbiel436, just to clarify, did you contact our Support Team via phone or live chat at https://gopro.com/help/ContactUs? The support case number that you provided doesn't show any most recent contact on your account.
I sent you a private message with some details regarding your case. Please check your inbox.
10-10-2019 10:56 AM
To be clear, I do not work for, or have any affiliation with, GoPro. If I did, I would be doing everything possible to deny you a discount. Ever heard of the expression, "Never look a gift horse in the mouth"?
10-10-2019 11:28 AM
Back when I ordered the camera in July I had expected to get it fairly quickly, I didn't expect my trade up camera to get lost in the post. But alas, these things happen.
I made an agreement / contract with GoPro, I send them an old camera that was worth at least 100 bucks and they would give me 100 bucks off a new camera.
The camera I sent away cost a fair bit more than the 100 bucks and I would like GoPro to honour our agreement. I do not see your point at all on the recent price adjustment - this is only becasue the one I wish to buy isn't the latest and greatest.
Someone from GoPro agreed this with me already and said that if I conactt he GoPro website they will update my coupon to give me the £100 discount as agreed as that is the contract I entered into with GoPro.