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Sightseer
Posts: 1

Trade up offer

[ New ]

I just purchased the new black 8 would like to do the trade up... didnt see this offered or I would have how can I send in my old camera and get credit?

 


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GoPro
Posts: 14,303

Re: Trade up offer

[ New ]

@rangerteq65, you can contact our Support Team so they can help look into options for you. You may reach them by phone or live chat through https://gopro.com/help/ContactUs.

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Adventurer
Posts: 13,917

Re: Trade up offer

[ New ]

Navigate the site forcontact us and chat or call. you will have to return the prduct and  then go about the trade up. that will be how  gopro does things and not simply adjust.

Hiker
Posts: 21

Re: Trade up offer

[ New ]

If it hasn't shipped yet, just call support and ask to cancel the existing order, then re-order using the trade-in option.

its a pretty fast process.  I sent mine back on a Monday and it was received by them and processed 2 days later.

GoPro
Posts: 14,303

Re: Trade up offer

[ New ]

@rangerteq65, you can contact our Support Team so they can help look into options for you. You may reach them by phone or live chat through https://gopro.com/help/ContactUs.

Adventurer
Posts: 13,917

Re: Trade up offer

[ New ]

Mostl likely that is what they are doing. not all know how?