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Hiker
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benjaminb13543
Posts: 9

‎10-10-2018 01:30 PM

Trade up issues
So, I ordered a 7 Black on 9/20. Sent in a Canon 570IS which was received by GoPro in 10/1. I did a chat today to check on the status and they can’t find my delivery. Guy is sending request to make sure it was delivered. FedEx says it was. Guy says RMA isn’t updating. I was like no kidding the website has said pending since day one.

Anyone with similar issues?
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graytree76514
Posts: 6,097

‎10-10-2018 01:59 PM

Re: Trade up issues

 

Sorry to know that @benjaminb13543, 

 

Please contact our customer support team to check the status. 

https://gopro.com/help/ContactUs

 

Regards,

-Jay 

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benjaminb13543
Posts: 9

‎10-10-2018 02:51 PM

Re: Trade up issues
Are they going to be able to tell me anything different than the chat guy?
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aragon1006
Posts: 13,878

‎10-10-2018 03:46 PM - edited ‎07-15-2019 04:39 PM

Re: Trade up issues

[ Edited ]

 

Hi @benjaminb13543

 

I understand that a case has been created and a follow up has been sent to our Orders Team.

You should hear from them as soon as they have an update.

Please continue to work with our Support Team as we do not have access to the status of the orders here in the Support Hub.

We appreciate your patience on this.

 

Regards,

Ej

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bluebeach20805
Posts: 6

‎10-10-2018 05:29 PM

Re: Trade up issues
I have also been having issues. I ordered my camera on the 20th and sent in my camera. I have been checking in on it often and am told everytime that it is being "processed" and the information is being "verified." They can't tell me anything different. I'm not sure how 3 weeks is not enough time.
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benjaminb13543
Posts: 9

‎10-10-2018 06:15 PM

Re: Trade up issues
Yeah, I’m not sure why it takes so long to verify if the camera you turned in qualifies. Seeing as how it just had to be worth $99 when new and didn’t even have to work.
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bluebeach20805
Posts: 6

‎10-10-2018 06:24 PM

Re: Trade up issues
The camera I sent in originally cost 400 dollars and it still works as intended. Even used one now costs over 150. I was excited because the 7 was going to be my first Gopro. I had always wanted a gopro. Now I'm not so sure.
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aragon1006
Posts: 13,878

‎10-11-2018 10:12 AM

Re: Trade up issues

 

I am really sorry if you feel this way @bluebeach20805

 

As much as I would like to check this, unfortunately we do not have access to the order here in the Support Hub.

The best thing to do is to follow-up with our Support Team regarding the order.

They are available by phone or chat. https://gopro.com/help/ContactUs

 

Regards,

Ej

 

 

 

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