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10-10-2018 01:30 PM
Trade up issues
[ New ]Anyone with similar issues?
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10-10-2018 01:59 PM
Re: Trade up issues
[ New ]
Sorry to know that @benjaminb13543,
Please contact our customer support team to check the status.
https://gopro.com/help/ContactUs
Regards,
-Jay
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10-10-2018 02:51 PM
Re: Trade up issues
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10-10-2018 03:46 PM - edited 07-15-2019 04:39 PM
Re: Trade up issues
[ New ]
I understand that a case has been created and a follow up has been sent to our Orders Team.
You should hear from them as soon as they have an update.
Please continue to work with our Support Team as we do not have access to the status of the orders here in the Support Hub.
We appreciate your patience on this.
Regards,
Ej
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10-10-2018 05:29 PM
Re: Trade up issues
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10-10-2018 06:15 PM
Re: Trade up issues
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10-10-2018 06:24 PM
Re: Trade up issues
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10-11-2018 10:12 AM
Re: Trade up issues
[ New ]
I am really sorry if you feel this way @bluebeach20805
As much as I would like to check this, unfortunately we do not have access to the order here in the Support Hub.
The best thing to do is to follow-up with our Support Team regarding the order.
They are available by phone or chat. https://gopro.com/help/ContactUs
Regards,
Ej