09-28-2018 06:52 AM
My other concern is that when I initially applied for the Trade Up Program, I chose the the Gopro 7 Black but I see today that it isn't an option anymore. Will I still able to get that one?
How would I know my trade in will be accepted and have been received? I have yet to receive an email update of what is going on. I shipped the item 2 days ago. Any help is appreciated. Starting to panic after reading posts about unsuccessul trades in the past.
09-28-2018 07:25 AM
GoPro has discontinued the trade up program for the Hero 7 for now anyways. Apparently they might bring it back, but who knows. If you already ordered the Hero 7 through the Trade Up program you are good to go, don't worry about it not being available anymore. You got lucky and got it in before they stopped the program.
09-28-2018 07:51 AM
09-28-2018 08:44 AM
If you receive the shipping label via email, you should be able to see the number below or on the top of the barcode of the shipping label itself.
Otherwise, you can call the support team with your RMA and they should be able to provide you with the update on the returned item and your order.