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Hiker
Posts: 32

Re: Trade Up Program!

I to shipped my old session on the 21st still awaiting my new go pro hero seven I am in New York though. 😭
GoPro
Posts: 10,154

Re: Trade Up Program!

[ Edited ]

 

Hi @toughjump03443

 

Kindly check the status of your order with our Support Team. They are available by phone or chat. https://gopro.com/help/ContactUs

You may also track the status of the item you have sent to us through the courier to see it it has been delivered.

 

 

Regards,

Ej

Adventurer
Posts: 9,774

Re: Trade Up Program!

Gopro  system is not to Par that was why the Mod said to call, and you have to  talk with a rep. Ask for a confirmation, 

Tourist
Posts: 19

Re: Trade Up Program!

Timeline update:

 

Arrived Oct. 6 (before projected Oct. 8 date).

 

 

 

 

Adventurer
Posts: 9,774

Re: Trade Up Program!

My Trade up update:

 

 

Will see what gopro will offer me as they promised an update offer.

Tourist
Posts: 9

Re: Trade Up Program!

GoPro Trade up program and customer service is absolutely terrible. 

 

Order Placed: 9/20/18

Trade in GoPro Hero 3+ Shipped: 10/8/18

Trade in GoPro Hero 3+ Recieved by GoPro: 10/11/18

 

Ive called in on October 24th, November 1st, and Today(11/4) and keep getting jerked around by their customer support that the "The warehouse hasnt processed the trade in yet".  Each time I keep getting the same canned response by customer support. Gopro figure your tradeup program out. 

 

I ordered this months ago knowing I would be going on a vacation in mid November and still havnt received it yet. Highly dissatisfied. This is absolutely unacceptable.

Adventurer
Posts: 9,774

Re: Trade Up Program!

GoPro offered me   if I supply my Hero 6 black serial number the 100.00 off a new hero 7 Black.  do not need to send in just call and give my cams seril and 100.00 off.