10-06-2018 02:19 PM - edited 10-06-2018 02:21 PM
11-04-2018 09:55 AM
GoPro Trade up program and customer service is absolutely terrible.
Order Placed: 9/20/18
Trade in GoPro Hero 3+ Shipped: 10/8/18
Trade in GoPro Hero 3+ Recieved by GoPro: 10/11/18
Ive called in on October 24th, November 1st, and Today(11/4) and keep getting jerked around by their customer support that the "The warehouse hasnt processed the trade in yet". Each time I keep getting the same canned response by customer support. Gopro figure your tradeup program out.
I ordered this months ago knowing I would be going on a vacation in mid November and still havnt received it yet. Highly dissatisfied. This is absolutely unacceptable.