10-05-2018 07:52 AM
Congrats @jsnmrd4k! I finally got a tracking number after three calls to customer support. It is scheduled for delivery on ... Monday?!?!
At least on the third call they offered a free mount. I chose Jaws clamp -- squeaky wheel gets the grease!
All in all I guess I can't complain. I have my Hero 6 still and I can't imagine the logistics nightmare of managing all these tradeups, which have to be confirmed before new cam ships.
Thanks for makig things right GoPro!
10-05-2018 12:48 PM
If anyone that is interested in the Refund Policy of the trade up it goes like this from the Lovely lady on the phone of gopro:
the date you get the camera from Fed Ex is the Start of the 30 day return policy. the camera you gave in KISS IT GOODBYE they do not save the camera, PERIOD
You DO NOT get to leep the SDXC car it must be retuned, even that they threw your cam to the trash, it would be the best thing gopro could have donw for tossing our product to the trash.
You will get a refund of the WHOLE price charged at retail , Oh well this is where if I knew that i would have never gone throug hal lteh headaches Lol. lets all hope we all get a 00% working camera.
GoPro should save the order number, mark iton the camera given in and shelved tehy did not
10-05-2018 12:53 PM - edited 10-05-2018 12:54 PM
I thought everyone sent in some broken or old **bleep** they never wanted back? You should have said something, i have a gopro 960 HD right here you could have traded. I offered it to a few people that had hero 4's and none wanted to save $100 or rather they didn't want a new camera for $300. I sent in a pile of camera parts that will never work again, nice deal!
You really want them to save every used camera for 30 days, really? lol. I think you under estimate the amount of cameras they received.
10-05-2018 01:02 PM
You know there will be one that sent in a good working camera and demand theirs back. I sent a broken camera in never hurts to talk about what htey could do, I guess that is how the cookie crumbles Lol I asked for some one on here that asked the question that could have picked the phone up.
10-05-2018 02:36 PM
It never hurts to have two good working gopros. I would have bought some broken one off ebay before sending in one that's actually worth $100.
My hero 960 HD still works by the way, uses compact flash cards, compact flash! I think they go for $20 on ebay.
10-05-2018 02:44 PM
Yep they simply told us to send any condition and why its goingto be to the dumpsters. oh hang me b/c i said they should have helpd on to our cams till 30 days but I rather think of both sides then faqvor one. Lol
thegood part is the member did a good deed that is what matters to him working or not, right?