10-03-2018 08:17 AM
Here's my timeline:
Order placed Sept. 23, printed label same day (a Sunday).
Sept. 24 - Sent old camera via FedEx
Oct. 1 - Old camera delivered/recieved in Riverside (12:28 pm Pacific Time)
Oct. 2 - Card was charged
Oct. 3 - Still waiting....
10-03-2018 08:23 AM
When you send something by FedEx (like your old camera), you get a tracking number. You can use the tracking number to, uh, track your package. By doing so, you know if it was picked up, it was in transit, it was delivered. You even get, when delivered, the name of the person who signed for it!
Ordered on Sept. 20th, and got my old camera to FedEx on the 20th (I am impatient).
Old camera picked up on the 20th.
Old camera received by GoPro on the 26th.
New camera (Hero 7 Black) picked up on October 1 (Kentucky warehouse).
New camera to be delivered on October 3 (today). Status right now: "Out for delivery."
10-03-2018 08:34 AM
Really, WOW! I didn't know how tracking worked.
gopro shows that my tradein was received, so fedex just dropped the ball when delivering it.
10-03-2018 09:43 AM
10-03-2018 10:20 AM
If you want to see the worst of a product, lurk on forums like these.
There are thousands of Hero 7's now out there. There are scores of Youtube videos of the Hero 7 in action by users with production cameras, none of whom report a charging or freezing problem that I have seen.
People are not likely to report to a forum that they followed the manual and everything worked! How boring.
If the posters here are the only ones with the problem (also unlikley, but closer to the truth), then these issues are not likely to happen to you. Just look at the old posts on the new Hero 6; lots of issues, most all of which were exceptions (even ignoring the ones where the poster had no idea what he or she was doing).
10-03-2018 10:39 AM
Good points. Also, GoPro seems pretty responsive to the comments in this forums with some recommended fixes (like using the correct recommended SD card, turning off voice commands overnight, etc.) I'll wait and see -- besides I have used GoPros since the Hero 3+Black (only skipping the 5) and don't recall having issues like those mentioned here and in YouTube.