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Tourist
Posts: 19

Re: Trade Up Program!

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Congrats!

Anyone else out there still waiting? My status has been frozen on "Order Received - Pending Shipping." Called just now and the guy told me it's been cleared for shipping, but the carrier didn't pick it up yesterday or something like that....  once they pick it up I'll get a tracking number blah blah blah

 

So, new camera just sittin' there at the warehouse just chillin' :)

 

 

 

Adventurer
Posts: 13,858

Re: Trade Up Program!

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Thought I posted. Anyways GoPro is swamped. And that may be why we all are jumping again the gun. Update. I called. My camera was shipped yesterday. Today POF time they just sent the email shipped.

Fish

Ordered 9-29 tracked 9-27 to warehouse processed to oct2nd. Oct 3 shi pped
Adventurer
Posts: 13,858

Re: Trade Up Program!

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Alright  since thiswas a FREE 32gb card this is my shipped order a 64GB card that makes up or better yet neverknowing what to expect from anyone.  Oh I am destructive, oh I am this (whateva )   We neverknow what we will get and GoPro thank you for the 64gb card upgrading me to the next level.   sometimes  the people here can not be pleased no matter what it is.

 

FISH

 

ORDER SUMMARY

Item No Item Name Qty Description Price Amount

CHDHX-701HERO7 BLACK1HERO7 BLACK399.99399.99
ASDMC-464Extreme MicroSD 64GB SDSQXVF-064G-AN6MA1Extreme MicroSD 64GB24.9924.99
PTUDISCTrade Up Program Discount1Trade Up Program Discount-100.00-100.00
PWEBDISCWeb Discount1Web Discount-24.99-24.99
Shipping Cost0
Tax35.50
Discount-124.99
Total: $335.49
Hiker
Posts: 17

Re: Trade Up Program!

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Wait what?!?!?!? How'd you get a free upgrade on the memory card? I want a 64gb too!
Adventurer
Posts: 13,858

Re: Trade Up Program!

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@jsnmrd4k wrote:
Wait what?!?!?!? How'd you get a free upgrade on the memory card? I want a 64gb too!

 Wish I knew, will wait this weekend and see. what arrives?  

Hiker
Posts: 17

Re: Trade Up Program!

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Got mine today!
Tourist
Posts: 19

Re: Trade Up Program!

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Congrats @jsnmrd4k! I finally got a tracking number after three calls to customer support. It is scheduled for delivery on ... Monday?!?!

 

At least on the third call they offered a free mount. I chose Jaws clamp -- squeaky wheel gets the grease! 

 

All in all I guess I can't complain. I have my Hero 6 still and I can't imagine the logistics nightmare of managing all these tradeups, which have to be confirmed before new cam ships.

 

Thanks for makig things right GoPro!

2jgoko.jpg
Adventurer
Posts: 13,858

Re: Trade Up Program!

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If anyone that is interested in the Refund Policy of the trade up it goes like this from the Lovely lady on the phone of gopro:

 

the date you  get the camera from Fed Ex is the Start of the 30 day return policy.  the camera you gave in KISS IT GOODBYE they do not save the camera, PERIOD

 

You DO NOT  get to leep the SDXC car it must be retuned, even that they  threw your cam to the trash, it would be the best thing gopro could have donw for tossing our product to the trash.

 

You will get a refund of the WHOLE price charged at retail ,  Oh well this is where if I knew that i would have never gone throug hal lteh headaches Lol.  lets all hope we all get a 00% working camera.

 

GoPro should save the   order number, mark iton the camera  given in and shelved tehy did not

Hiker
Posts: 43

Re: Trade Up Program!

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I thought everyone sent in some broken or old **bleep** they never wanted back?  You should have said something, i have a gopro 960 HD right here you could have traded.  I offered it to a few people that had hero 4's and none wanted to save $100 or rather they didn't want a new camera for $300.  I sent in a pile of camera parts that will never work again, nice deal!

 

You really want them to save every used camera for 30 days, really?  lol.  I think you under estimate the amount of cameras they received.

Adventurer
Posts: 13,858

Re: Trade Up Program!

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You know there will be one that sent in a good working camera and demand theirs back. I sent a broken camera in  never hurts to talk about what htey could do, I guess that is how the cookie crumbles Lol  I asked for some one on here that asked  the question that could have picked the phone up.

Hiker
Posts: 22

Re: Trade Up Program!

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I sent in a perfectly good Hero 3+ silver, but figured I don't need it with a brand new 7.

Hiker
Posts: 43

Re: Trade Up Program!

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It never hurts to have two good working gopros.  I would have bought some broken one off ebay before sending in one that's actually worth $100.

 

My hero 960 HD still works by the way, uses compact flash cards, compact flash!  I think they go for $20 on ebay.

Adventurer
Posts: 13,858

Re: Trade Up Program!

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Yep they simply told us to send any condition  and why its   goingto be  to the dumpsters. oh hang me b/c  i said they should have helpd on to our cams till 30 days  but I rather think of both sides then faqvor one.  Lol

 

 thegood part is  the member did a good deed that is what matters to him working or not, right?

Hiker
Posts: 43

Re: Trade Up Program!

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Fedex was supposed to delivery it today, was out of delivery, now they changed it to Monday.  I told them to send it back to gopro.  Fedex is worthless.

Nomad
Posts: 39

Re: Trade Up Program!

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I to shipped my old session on the 21st still awaiting my new go pro hero seven I am in New York though. 😭
GoPro
Posts: 27,018

Re: Trade Up Program!

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Hi @toughjump03443

 

Kindly check the status of your order with our Support Team. They are available by phone or chat. https://gopro.com/help/ContactUs

You may also track the status of the item you have sent to us through the courier to see it it has been delivered.

 

 

Regards,

Ej

Adventurer
Posts: 13,858

Re: Trade Up Program!

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Gopro  system is not to Par that was why the Mod said to call, and you have to  talk with a rep. Ask for a confirmation, 

Tourist
Posts: 19

Re: Trade Up Program!

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Timeline update:

 

Arrived Oct. 6 (before projected Oct. 8 date).

 

 

 

 

Adventurer
Posts: 13,858

Re: Trade Up Program!

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My Trade up update:

 

 

Will see what gopro will offer me as they promised an update offer.

Tourist
Posts: 9

Re: Trade Up Program!

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GoPro Trade up program and customer service is absolutely terrible. 

 

Order Placed: 9/20/18

Trade in GoPro Hero 3+ Shipped: 10/8/18

Trade in GoPro Hero 3+ Recieved by GoPro: 10/11/18

 

Ive called in on October 24th, November 1st, and Today(11/4) and keep getting jerked around by their customer support that the "The warehouse hasnt processed the trade in yet".  Each time I keep getting the same canned response by customer support. Gopro figure your tradeup program out. 

 

I ordered this months ago knowing I would be going on a vacation in mid November and still havnt received it yet. Highly dissatisfied. This is absolutely unacceptable.

Adventurer
Posts: 13,858

Re: Trade Up Program!

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GoPro offered me   if I supply my Hero 6 black serial number the 100.00 off a new hero 7 Black.  do not need to send in just call and give my cams seril and 100.00 off.