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10-06-2018 02:03 PM
Re: Trade Up Program!
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10-06-2018 02:19 PM - edited 10-06-2018 02:21 PM
Re: Trade Up Program!
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Kindly check the status of your order with our Support Team. They are available by phone or chat. https://gopro.com/help/ContactUs
You may also track the status of the item you have sent to us through the courier to see it it has been delivered.
Regards,
Ej
10-06-2018 02:42 PM
Re: Trade Up Program!
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Gopro system is not to Par that was why the Mod said to call, and you have to talk with a rep. Ask for a confirmation,
10-06-2018 03:23 PM
Re: Trade Up Program!
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Timeline update:
Arrived Oct. 6 (before projected Oct. 8 date).
10-27-2018 05:15 AM
Re: Trade Up Program!
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My Trade up update:
Will see what gopro will offer me as they promised an update offer.
11-04-2018 09:55 AM
Re: Trade Up Program!
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GoPro Trade up program and customer service is absolutely terrible.
Order Placed: 9/20/18
Trade in GoPro Hero 3+ Shipped: 10/8/18
Trade in GoPro Hero 3+ Recieved by GoPro: 10/11/18
Ive called in on October 24th, November 1st, and Today(11/4) and keep getting jerked around by their customer support that the "The warehouse hasnt processed the trade in yet". Each time I keep getting the same canned response by customer support. Gopro figure your tradeup program out.
I ordered this months ago knowing I would be going on a vacation in mid November and still havnt received it yet. Highly dissatisfied. This is absolutely unacceptable.
11-04-2018 11:03 AM
Re: Trade Up Program!
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GoPro offered me if I supply my Hero 6 black serial number the 100.00 off a new hero 7 Black. do not need to send in just call and give my cams seril and 100.00 off.
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