10-01-2018 02:19 PM
I was able to get in before they apparently stopped the Trade up program. Ordered the H7B on Sept. 23. I sent in an old Hero 4 Silver, camera only. I got FedEx confirmaiton that old camera was received today. It could take a few days for old camera to be processed apparently.
Here's what a GoPro rep told me via the online chat function:
(GOPRO REP:10/1/2018, 4:50:54 PM): I am currently checking your order and since it just delivered today, the warehouse team might be on the process for the confirmation in our system. The cameras for Trade up Pre-order will ship out within 14 business days starting October 02,2018 but there's no estimated delivery yet as it is currently in process. You will be notified through email once the package has been shipped out from the warehouse. Thanks for your patience.
10-01-2018 02:24 PM
Any word back on GP confirming your old camera is valid? I am wondering how long it takes them to charge the credit card on file.
I placed my order on Sept 23 and also got the Oct 2 pre-order ship day....
10-01-2018 02:49 PM
10-01-2018 02:52 PM
On our invoices thedate to ship starts Oct 2nd , On the phone they verified that, and on the phone and after an email it clearly says BACKORDERED. So yeah they start on the 2nd of October 2018 first orders, that got in on the Trade. And after the 14 day if shorter the camera then goes out. We'll see isoon.
10-01-2018 03:11 PM
10-01-2018 03:26 PM
I sent a busted hero session and a busted hero 3 silver, figure between the two of them they might = one whole camera. I think the hero 3 silver was missing the cover. Basically i sent them my box of spare parts.
10-01-2018 03:30 PM