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Tourist
Posts: 1

Trade Up Program Issues

Has anyone else experienced serious issues with the Trade Up program?  

 

I mailed my old GoPro in weeks ago and the delivery was confirmed by FedEx and a customer service representative.  Then they told me that they needed my billing information again because the billing token expired.  I gave them my billing information again and was told the camera would be overnighted to me.  Here we are a week later, still no shipping notification or camera.  It's now been more than 3 weeks since GoPro received the camera.  I've spent about 6 hours in chats and waiting for chats with customer service, but now I keep getting the "All agents are with other customers" message and am absolutely lost as to what my next steps should be.  This is becoming absolutely ridiculous and I am extremely irritated.  Any advice?