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Tourist
Posts: 7

Trade Up Angebot

Hallo, wie läuft das GoPro Trade Up Programm in der Praxis ab? Ich habe eine neue GoPro Hero 8 über dieses Angebot bestellt und meine alte Digicam wie vereinbart verschickt. Das ist eine Woche her und nun wurde meine GoPro Hero 8 an mich verschickt. Auf der Rechnung (habe ich vorab per E-mail erhalten) wurden die 100€ aber nicht abgezogen. Muss ich den vollen Betrag bezahlen und bekomme später eine Gutschrift oder wie läuft das ab? Online finde ich dazu nicht wirklich eine Antwort. Vielleicht weiß hier jemand besser Bescheid. Vielen Dank.

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Adventurer
Posts: 12,633

Re: Trade Up Angebot

Gopro trade up:

 

On your Email you agreed to pay 100 off the  price, your invoice shows that?

 

you pay   say $400.00    also tax, the deuct  trade up of 100.00 to total $300 plus whatever the  tax was on $400.00, not $300.00

 

 you were billed the totla, call gopro

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Nomad
Posts: 3,198

Re: Trade Up Angebot

When you go to the tradeup section, they will ask you to enter in your details etc.  You will then receive a UPS label with the tradeup information on it.  You pop your digital camera in an envelope (minus any batteries or accessories or SD cards) and place the UPS label on the envelope and an order number.

 

You then drop the envelope off at a UPS store or pickup point.

 

It will take 2 - 3 working days for GoPro to receive your old camera (depending on UPS pickup times etc).

 

GoPro will acknowledge receipt of your camera on it's order status page (which you can check with your order number).  They will then process your order (can take 14 days) and charge you the discounted price and send your camera out to you via ups.  

 

You should have been charged the discounted price, not the full price.  

 

So did you get a UPS return label for the camera or did you just purchase the camera and then try to send them your old one?

What type of camera was it?  Was it in line with the terms and conditions (either an old gopro or an old digital camera with an original RSP of 99.99 euro or more?)

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Hiker
Posts: 44

Re: Trade Up Angebot

Sadly sounds like you are another victim of another angle on the trade up scheme. You may find they say they never received your trade up, so charged the full amount.

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GoPro
Posts: 6,097

Re: Trade Up Angebot

Hi @rapidblaze14132,

 

Sorry to know that. 

It would be best to contact GoPro Customer Support via phone or chat. 

Just provide your order number and they will be able to check that one for you. 

 

https://gopro.com/help/ContactUs

 

Regards,

-Jay

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Hiker
Posts: 44

Re: Trade Up Angebot

Good luck with that!!!

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Tourist
Posts: 7

Re: Trade Up Angebot

Hallo und danke für die schnelle Antwort. Ich habe den Kauf der neuen Kamera direkt über das Trade Up Angebot abgewickelt. Die alte Kamera habe ich mit der dazugehörigen Rechnung in Höhe von 150€ an GoPro geschickt. Diese ist laut Sendungsnummer gestern dort angekommen. Es war eine Kodiak M863B.
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Hiker
Posts: 44

Re: Trade Up Angebot

They told me that the shipping companies confirmation to me that it had been delivered and someone at GoPro Netherlands had signed for it meant nothing. Only their warehouse would agree whether it had been received or not, very odd.