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GoPro
Posts: 25,106

Re: Tracking Order

[ New ]

Hi @gwyne05

 

We have sent the tracking number via direct message.

 

Thanks!

Ej

Tourist
Posts: 2

Re: Tracking Order

[ New ]

i have the same issue with the "track shippment" link in the email that was sent after order was placed. the site just says "order processed".

i was able to find the oder status on the bottom of the home page and found the tracking info and will be delivered tomorrow. this should be fixed as it is terribly annoying after paying a lot of money for something and then can not get any order info from the email that is sent out.

Tourist
Posts: 3

Re: Tracking Order

[ New ]

It would have been nice to have the tracking number before the package was "delivered" so I could have had someone bring it in. The package is nowhere to be found.

Sightseer
Posts: 2

Re: Tracking Order

[ New ]
I'm having the same issues. Order was done on 1/7 and I'm still not able to track my order because of your site that you have had known issues with is still not fixed from months ago. Where is my tracking number????
Sightseer
Posts: 2

Re: Tracking Order

[ New ]
Oh and on top of this you can't call the 1800 number nor can you chat using the chat function which is the only option you have. What about and email or a working number? Or at the very least fix the chat issue.
GoPro
Posts: 25,106

Re: Tracking Order

[ New ]

Hi @johnnyjr89


We have sent a direct message.

 

Thanks!

Ej

Sightseer
Posts: 1

Re: Tracking Order

[ New ]

I am getting an error message everytime I try and track my package. I ordered on Friday 1/29/21. How do I recieve a proper tracking number?

GoPro
Posts: 25,106

Re: Tracking Order

[ New ]

Hi @rainas640

 

We have sent the tracking number via direct message.


Thanks!

Ej