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Sightseer
Posts: 2

Re: Tracking Order

[ New ]

Hi, so are you still waiting for your product? are you in Australia?

 

I just ordered mine GoPro hero 9 bundle, seems it has a big issues 

GoPro
Posts: 25,106

Re: Tracking Order

[ New ]

Thank you for the feedback @arthury310

This has been shared with the team.

 

Hi @nikor6002

We see that the order has been delivered. Are you able to confirm receipt?

You may also reach out to our Support Team through https://gopro.com/help/ContactUs  for further assistance.

 

Hi @kennethskkng

We see the order/s on the system and will be processed accordingly.
You can continue to check your GoPro order from this link: https://gopro.com/order-status
You may also reach out to Support to follow-up on the order. https://gopro.com/help/ContactUs
 

Thanks!

Ej

Tourist
Posts: 4

Re: Tracking Order

[ New ]

C'Mon guys it's months later after the other comments on this very same issue and you STILL haven't fixed the problem. I waiting on my stuff and all I get is this:

 

Order Processing

Your order details are currently being processed. Please check back short

 

Really?

 

Christopher King, J.D.

GoPro
Posts: 25,106

Re: Tracking Order

[ New ]

 

Hello @alertoasis42168

 

Sorry for any trouble caused.

Based on the UPS website, the order has been delivered.

If you haven't received it yet, please check within the household if someone else might have received it for you.

 

Thanks!

Ej

Tourist
Posts: 4

Re: Tracking Order

[ New ]

Right on mate. And your rep on the phone was sweet enough I almost asked for her hand in marriage LOL.... It's All Good.

 

My first run on the bike tomorrow Happy Holidays to you.

C

Tourist
Posts: 3

Re: Tracking Order

[ New ]

Guess what guys! I'm having the same problem. More than 7 days after ordering, I still have not received my order and the tracking link has not updated once. 

 

"Order Processing

Your order details are currently being processed. Please check back shortly."

 

How short are we talking?

 

You guys think I should just use Amazon next time?

 

GoPro
Posts: 18,669

Re: Tracking Order

[ New ]

Hello, @gwyne05. We see that your order has already been delivered. Will you be able to confirm receipt of the package? Thanks!

Tourist
Posts: 3

Re: Tracking Order

[ New ]

Wow, I have not received it. What is the tracking number? The link still says processing, how was it delivered?