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Tourist
Posts: 3
Accepted Solution

Touchscreenproblem und LEDs schalten nicht ab

Guten Abend,

 

ich besitze meine GoPro Hero black 7 erst seit wenigen Wochen, jetzt haben sich folgende Probleme eingestellt, zu denen ich auch im Handbuch keine Lösung gefunden habe.

 

Zum Touchscreen:

vorab: ich habe einen Displayschutz angebracht. Eigenartigerweise kann ich durch den Displayschutz hindurch mit leichtem Druck Wischgewegungen (z. B. um zu den Einstellungen zu gelangen) ausführen. Die darunter liegenden Befehle lassen sich aber nur sehr schwer aktivieren, oft führt mehrmaliges, auch festeres Tippen nicht zum Ziel. Woran liegt es? Die Sensitivität des Touchscreens durch die Schutzfolie ist offensichtlich vorhanden, sonst könnte ich ja nicht so leicht wischen.

 

Zu den LEDs:

wenn ich meine GoPro Hero 7 black ausschalte (Dauerdruck auf Mode-Taste/mehrfaches Tonsignal), erlischt der Touchscreen, die 3 roten LEDs gehen dann aber an, und schalten sich auch nach längerer Zeit (> 1h) nicht ab. Erst wenn ich die Kamera auf Standardeinstellungen zurücksetze oder nach Entfernen und Wiedereinsetzen des Akkus sind die LEDs aus. Ich habe jeweils nach Änderung einer einzelnen Einstellung die Kamera ausgeschaltet und die LEDs gingen aus. Nach einiger Zeit taucht das Phänomen aber aus mir nicht erklärlichen Gründen wieder auf. Welche Einstellung ist hierfür verantwortlich?

 

Vielen Dank!

 

Freundliche Grüße,

Lutz Mergen


Accepted Solutions
GoPro
Posts: 8,348

Re: Touchscreenproblem und LEDs schalten nicht ab

Hi @lurome

 

See if re-flashing the software will correct the issues on the camera.

https://gopro.com/update/hero7-black

 

Also, please make sure that you are using a recommended SD card.

 

Let us know how it goes.

You may also reach out to our Support Team for assistance.
https://gopro.com/help/ContactUs  

 

 

Thanks!
Ej

View solution in original post


All Replies
GoPro
Posts: 8,348

Re: Touchscreenproblem und LEDs schalten nicht ab

Hi @lurome

 

See if re-flashing the software will correct the issues on the camera.

https://gopro.com/update/hero7-black

 

Also, please make sure that you are using a recommended SD card.

 

Let us know how it goes.

You may also reach out to our Support Team for assistance.
https://gopro.com/help/ContactUs  

 

 

Thanks!
Ej

Tourist
Posts: 3

Re: Touchscreenproblem und LEDs schalten nicht ab

Hallo,

 

den .zip-File für die aktuelle Gerätesoftware habe ich mir schon runtergeladen. Allerdings muss ich noch auf einen USB-Adapter für die Micro-SD-Karte warten, den ich die Tage schon bestellt habe. Die Micro-SD-Karten, die ich verwende ich eine 128GB SanDisk Extreme Pro, die zumindest beim Speichern von Videos funktioniert. Sollte also passen.

 

Wenn ich die neue Gerätesoftware aufgespielt habe, melde ich mich wieder.

 

Bis dahin schon mal vielen Dank!

 

LG,

L.

GoPro
Posts: 8,348

Re: Touchscreenproblem und LEDs schalten nicht ab

Thank you for the update @lurome

Looking forward to your next post.

 

Regards,

Ej

Tourist
Posts: 3

Re: Touchscreenproblem und LEDs schalten nicht ab

Hi @aragon1006 ,

 

heute sind die Micro-SD-Adapter eingetroffen und ich habe die Systemsoftware aktualisiert von Version 1.51 auf Version 1.70.

 

Fazit:

 

- LEDs: bleiben bislang nach dem Ausschalten aus. Habe mittlerweile auch mehrere Kameraeinstellungen geändert und die Kamera mehrfach ein- und ausgeschaltet, das Problem scheint behoben.

 

- Display: reagierte bislang deutlich schneller und auch bei weniger Druck. Oft so, wie man es von Mobiltelefonen gewoht ist. Allerdings leider noch nicht immer. Insbesondere die obere Befehlszeile, mit der man auf die übergeordnete Menüseite gelangt (Pfeil nach links), reagiert nur sehr träge, manchmal gar nicht. Kann es sein, dass im Hintergrund irgendwelche Vorgänge ablaufen, die den Tochscreen zeitweise blockieren? Jedenfalls habe ich gelegentlich diesen Eindruck. Ob die Akkuleistung einen Einfluss auf das Displayverhalten hat, kann ich noch nicht sagen. Aktuell liegt die noch bei über 90%, bei den letzten Versuche mit der alten Systemsoftware bei deutlich unter 50%.

 

Sollte ich beim Handling der Kamera etwas übersehen haben, wäre ich für einen passenden Hinweis dankbar.

 

Vorerst schon mal herzlichen Dank! Werde die Sache weiter beobachten und mich bei irgendwelchen positiven oder negativen Veränderungen nochmal melden.

 

Gruß,

L.

GoPro
Posts: 2,205

Re: Touchscreenproblem und LEDs schalten nicht ab

Thank you so much for the details, @lurome. Feel free to post back with any update, or if you have further questions.

 

Stay stoked, and have fun capturing moments using your GoPro!