Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Sightseer
Posts: 1
Accepted Solution

Touchscreen rotto

Ho comprato GoPro Hero7 Silver nemmeno un mese fa, mentre stavo sugli scogli a fare un video ha sbattuto con il touch sulla roccia e si è frantumato il vetro posteriore. Cosa posso fare per risolvere il problema? Tra un mese mi serve per 10 giorni di snorkeling e diving e non mi fido a utilizzarla con il touchscreen rotto.
Ho sottoscritto GoPro Plus, ma non trovò una soluzione al problema nemmeno li.

Accepted Solutions
Highlighted
Explorer
Posts: 12,851

Re: Touchscreen rotto

With GoPro Plus you can get up to two replacement cameras per year for any reason (including accidental damage). You do pay a processing fee, but it's your best option. Just contact the GoPro Support Team via chat and let them know you want to use your Plus subscription to exchange your camera. https://gopro.com/help/ContactUs

View solution in original post


All Replies
Highlighted
Explorer
Posts: 12,851

Re: Touchscreen rotto

With GoPro Plus you can get up to two replacement cameras per year for any reason (including accidental damage). You do pay a processing fee, but it's your best option. Just contact the GoPro Support Team via chat and let them know you want to use your Plus subscription to exchange your camera. https://gopro.com/help/ContactUs