01-16-2017 04:29 AM
Received my replacement today. Touchscreen works flawlesly and smoothly.
Not sure if it a placebo affect but even the LCD picture quality looks better.
Thumbs up for GoPro reacting and fixing issue pretty fast.
01-19-2017 04:17 PM
Received a replacement Hero 5 yesterday. Works as it should. Seems like a LOT of ambiant noise on record. Did not see an audio level adjustment. Rear screen goes blank when hooking up to TV/Monitor. Think this is by very poor design by Go Pro, IMO.
02-04-2017 01:16 AM
02-04-2017 08:18 AM
Morgan, first remove the battery and press the on/off button for ten seconds. Put the battery back in and install a micro SD Card compatable with the GoPro and turn the camera on. If you are still having problems, contact GoPro CS. They sent me a new unit when my touch screen didn't work (camera was brand new). GoPro will work with you...Good Luck
02-22-2017 06:41 PM
It seems that I am having the same problem a lot of people are having. Brand new GoPro 5 Hero Black... Had I known that the name referred to the BLACK touch screen... It has not operated ever. I have updated it through Quick on my mac desktop and BLACK as ever. I called the customer support and spoke with somone in India or the vicinity. She was clearly reading from a canned list of responses that had little or nothing to do with the issues with my camera. HORRIBLE CUSTOMER SERVICE AND HORRIBLE PRODUCT. We will let our clients know that they should not waste their patientce or money before they join us on our next trip. Thanks GoPro.
03-03-2017 02:22 PM - edited 03-03-2017 02:22 PM
Sorry that I'm just seeing this post now. I regret to hear that you've had a bad experience with the HERO5 camera. To be clear, what were the results of your conversation with Support? It doesn't seem like an extremely complicated case, and I would imagine after completing some troubleshooting that would analyze the warranty for you. Was that not the case?
04-24-2017 05:41 AM
Hi, having the same problem.
Screen is unresponsive most of the time but sometimes allows me do certain things.
I tried updating and then went to reset back to factory settings and it wouldn't let me swipe down from the main screen?
so what do i do now.. ?