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Sightseer
Posts: 1

Re: Touchscreen not working on Hero5 Black.

I got the same problem..can play with the mode button and only show the front screen..btw how to update thru sd card? If i don't know my password?. is there any way to know wht is our password if we unable to see thru touch screen?
GoPro
Posts: 1,753

Re: Touchscreen not working on Hero5 Black.

Hi @mzd515

 

To update manually using the SD card you'd want to go to the page HERE and select "Update your camera manually" under the OTHER WAYS TO UPDATE section. Let's see if that does the trick for you. No need for a password in order to do that process. 

Tourist
Posts: 2

Re: Touchscreen not working on Hero5 Black.

Touch screen not working completely blank even upgrade hasnt done anything
Tourist
Posts: 5

Re: Touchscreen not working on Hero5 Black.

@mattb, @jefft
I have the same problem. I have updated GoPro manually as described. Unfortunatelly, my LCD screen is still off. I am very disappointed with GoPro and will refund my money and will never buy a GoPro again. There are more reliable devices even cheaper.
GoPro
Posts: 1,753

Re: Touchscreen not working on Hero5 Black.

Hi @salsinan

 

I'm truly sorry to hear that this is happening to your camera. If you have already done the update, I would recommend reaching out to our Support Team for further assistance. We strive for excellent quality in our products, and the Support Team should be able to help you out if the camera is not working properly. 

Tourist
Posts: 3

Re: Touchscreen not working on Hero5 Black.

I have pretty similar issue even after updating firmware to 1.55 and doing factory reset.

Ocassionally, when I turn on the device, touch screen works flawlessy without any issues and the rest of the times, touch screen is barely responsive - swipe down, left or right barely works (if swipe down works, I cannot click any of the buttons or button are not responsive, e.g. preferences button just highlights after the touch and does nothing - have to click mode button to exit, but then prefernces list appears, however, it is again unresponsive, cannot click nor scroll down - have to press mode button to finally exit)

Sightseer
Posts: 1

Re: Touchscreen not working on Hero5 Black.

My touchscreen is just black. No menus or anything. The upper left corner whiter. So it looks like there is just a malfunction of the touchscreen. It worked fine when I first got it. Then the second time I turned the camera on, nothing. 

 

Tried updating the firmware and factory reset. Changed the battery and the SD card. Nothing. 

Highlighted
Sightseer
Posts: 3

Re: Touchscreen not working on Hero5 Black.

My issue is exactly the same as you've listed