11-04-2016 04:39 AM
11-10-2016 08:19 AM
To update manually using the SD card you'd want to go to the page HERE and select "Update your camera manually" under the OTHER WAYS TO UPDATE section. Let's see if that does the trick for you. No need for a password in order to do that process.
11-22-2016 09:24 AM
11-25-2016 02:06 PM
I'm truly sorry to hear that this is happening to your camera. If you have already done the update, I would recommend reaching out to our Support Team for further assistance. We strive for excellent quality in our products, and the Support Team should be able to help you out if the camera is not working properly.
12-25-2016 03:53 AM
I have pretty similar issue even after updating firmware to 1.55 and doing factory reset.
Ocassionally, when I turn on the device, touch screen works flawlessy without any issues and the rest of the times, touch screen is barely responsive - swipe down, left or right barely works (if swipe down works, I cannot click any of the buttons or button are not responsive, e.g. preferences button just highlights after the touch and does nothing - have to click mode button to exit, but then prefernces list appears, however, it is again unresponsive, cannot click nor scroll down - have to press mode button to finally exit)
12-25-2016 01:18 PM
My touchscreen is just black. No menus or anything. The upper left corner whiter. So it looks like there is just a malfunction of the touchscreen. It worked fine when I first got it. Then the second time I turned the camera on, nothing.
Tried updating the firmware and factory reset. Changed the battery and the SD card. Nothing.