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Tourist
Posts: 3

Touchscreen not working on Hero5 Black even after update

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Hi, even after updating firmware Gopro hero5 touchscreen is still not working. 

 

What to do? 


Accepted Solutions
GoPro
Posts: 25,269

Re: Touchscreen not working on Hero5 Black even after update

[ New ]

 

Hi @foggydusk44172

 

I am sorry to hear about the situation.

Have you checked if the screen is just locked?  

Make sure that the SD card is not inserted between the SD slot and the battery as this can put pressure on the back of the touch display.

I also suggest running a manual update. This is just to clear out any issues that may have been encountered with the previous installation.

 

If all else fails, please reach out to our Support Team to move forward with this concern.

They are available via phone or chat. https://gopro.com/help/ContactUs

 

Regards,

Ej

 

 

 

 

 

 

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Adventurer
Posts: 13,687

Re: Touchscreen not working on Hero5 Black even after update

[ New ]

Suggest to talk with a rep at gopro they can help rma a new camera if warranteed

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Tourist
Posts: 3

Re: Touchscreen not working on Hero5 Black even after update

[ New ]

I am currently in Brazil (Cumbuco, Taiba, Fortaleza) for 2 more months. Where can I find a place that can help me with that? 

Adventurer
Posts: 13,687

Re: Touchscreen not working on Hero5 Black even after update

[ New ]

If hte screen gone  out, what did you do to cause that?

Tourist
Posts: 3

Re: Touchscreen not working on Hero5 Black even after update

[ New ]

The screen is on, just the touchscreen isn't working, I can't "touch" or open any settings or preferences on the gopro. Only the "mode" button is working. 

 

I did the ulpdate via Quick app and then again manually, but both updates didn't change anything. 

 

It was working fine a couple days ago, today I wanted to use it, and tried to change a few settings and noticed the touchsreen doesn't respond. (very frustrating) 

 

Any other suggestions or advice? Otherwise, any place in northern brazil where I can get a replacement? 

 

Thanks you! 

GoPro
Posts: 25,269

Re: Touchscreen not working on Hero5 Black even after update

[ New ]

 

Hi @foggydusk44172

 

I am sorry to hear about the situation.

Have you checked if the screen is just locked?  

Make sure that the SD card is not inserted between the SD slot and the battery as this can put pressure on the back of the touch display.

I also suggest running a manual update. This is just to clear out any issues that may have been encountered with the previous installation.

 

If all else fails, please reach out to our Support Team to move forward with this concern.

They are available via phone or chat. https://gopro.com/help/ContactUs

 

Regards,

Ej

 

 

 

 

 

 

Adventurer
Posts: 13,687

Re: Touchscreen not working on Hero5 Black even after update

[ New ]

thank you the actual touch pad itselff.. (DUH my mistake)

 

Like the Moderator  said  try Pressing the Mode and shutter together it may unluck the camera.