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Sightseer
Posts: 1

Touch screen problems

[ New ]
I can't access preferences on anything from touch screen. It only has option to lock or unlock. I have the app but can't find any setting to fix this. Just bought a few days ago and was working then.

Accepted Solutions
GoPro
Posts: 25,076

Re: Touch screen problems

[ New ]

 

Hi @j333

 

 

What's the model of your camera? Do you still have the plastic film on the LCD screen?

 

See if the suggestions listed on this thread will resolve the issue: https://community.gopro.com/t5/Cameras/Unlock-Hero-5-touch-screen/m-p/47013#M24066

 

Let us know how it goes.

 

Regards,

Ej

 

View solution in original post


All Replies
GoPro
Posts: 25,076

Re: Touch screen problems

[ New ]

 

Hi @j333

 

 

What's the model of your camera? Do you still have the plastic film on the LCD screen?

 

See if the suggestions listed on this thread will resolve the issue: https://community.gopro.com/t5/Cameras/Unlock-Hero-5-touch-screen/m-p/47013#M24066

 

Let us know how it goes.

 

Regards,

Ej