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Tourist
Posts: 2
Accepted Solution

Touch screen not working (out of the box camera)

I just got my go pro hero5 black and the touch screen is NOT responding I can't even get through the starting set up . I fully charge it and try to update the firmware but still I can't do that because it is asking me to go through the starting set up (which i can't do cause of the screen)

Accepted Solutions
Adventurer
Posts: 9,254

Re: Touch screen not working (out of the box camera)

Understood.  I suggest getting a new one that works out of the box

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All Replies
Adventurer
Posts: 9,254

Re: Touch screen not working (out of the box camera)

My question is out of the box, did hte touchscreen work?  you said   you went right to updating, why?

 

New out of the box return get a new one.

Tourist
Posts: 2

Re: Touch screen not working (out of the box camera)

No it didn't work ! It was turned on i was able to see (set up animations/logos and stuff) but till the time the language choice screen came out the touch screen was not responding. So i was trying to check what other people said about these kinds of issues and then tried to update ...
Adventurer
Posts: 9,254

Re: Touch screen not working (out of the box camera)

Understood.  I suggest getting a new one that works out of the box