08-18-2019 07:37 PM
When I turn on the camera (gopro black 7) the Touch Screen (up to down) is moving by itself and does not stop .... In video and timelapse mode (when recording, it stops ...) But in photo mode I can do nothing and my battery runs out in less than 30 minutes ... I tried to lock the screen in preferences, but the message "SWIPE DONW TO UNLOCK" dont stop popping up ....
I already hung up and called several times ...
I already did the update
Could you help me solve this problem?
08-19-2019 04:04 AM
GoPro Chat or phone are the Offical people that can resolve your issue. Otherwise start lowering your settings to a desired level, that will conserve power. like touch-screen brightness, screen saver, gps, wifi, voice command,. in Preview the camera should lock if correctly set up, if not, I suggest factory reset the camera and re-flash firmware, maybe the new firmware is Buggy?