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Tourist
Posts: 2

Touch não funciona mais

Ola, comprei minha gopro hero5 black (invoice: VP6007123421), quando estava morando na Europa.
No mes de julho, após ter tirado uma foto na piscina, o tela parou de funcionar.

O que vocês podem fazer a respeito, conforme a descrição da mesma, a gorpo é waterproof.

Obrigado!

Thiago de Brito

Email: britoctbn@gmail.com
GoPro
Posts: 2,745

Re: Touch não funciona mais

@thiagope, sorry to hear about the trouble. Ensure that the SD card isn't inserted between the SD card slot and the battery. Doing so can put pressure on the back of the touch display. 

Are you still able to power the camera on? Do you see info on the camera's front LCD screen though the touch display is blank / not working?

Tourist
Posts: 2

Re: Touch não funciona mais

Even without the SD card.
Yes, still able to power the camera on. The touch display is blank(not working).
GoPro
Posts: 9,464

Re: Touch não funciona mais

Hi @thiagope

 

Thanks for getting back to us.

The best path forward is to reach out to our Support Team by phone or chat through https://gopro.com/help/ContactUs

Let them know of the troubleshooting steps taken.

 

Regards,

Ej