05-18-2019 05:01 AM
05-18-2019 11:15 AM
@redstoke42671, were you updating your camera using the GoPro App? If the Over the Air (OTA) update fails to install, this may be due to either a wireless connectivity issue or the mobile device itself. Try to unpair the camera with your mobile device and pair the two devices again, then attempt to install the update one more time. You can also try using a different device (iOS 11 or newer / Android 6.0.1 or later).
If you continue to get the same problem with the wireless update, follow the manual update instructions specified on this article: https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras
Please also consider the suggestions provided by @danielr15 when performing a manual update.
Hopefully this helps.