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Sightseer
Posts: 3

Timezone issue importing videos

[ New ]

Hello Support,

 

Since 2016 users of the GoPro camera's discuss about issues importing videos. The videos are imported with the wrong timezone (timestamp). In 2016 a GoPro support employee answers that the GoPro team is working on a solution. Until today still no solution is found. When can we expect a solution (firmware update?). The link tot the discussion is : https://community.gopro.com/t5/Cameras/Session-5-incorrect-time-on-videos/td-p/21929/page/13

 

I would like to hear from you guys when this issue is solved as it is really annoying.

 

Regards,

 

Bart


Accepted Solutions
GoPro
Posts: 6,097

Re: Timezone issue importing videos

[ New ]

 

Hi @bokhoven71

 

It would be best to contact GoPro Customer Support via phone or chat: https://gopro.com/help/ContactUs

 

 

Thanks,

-Jay 

View solution in original post


All Replies
Sightseer
Posts: 3

Re: Timezone issue importing videos

[ New ]

Anyone at GoPro willing to reply? IS ther another way to get in contact with GoPro support?

GoPro
Posts: 6,097

Re: Timezone issue importing videos

[ New ]

 

Hi @bokhoven71

 

It would be best to contact GoPro Customer Support via phone or chat: https://gopro.com/help/ContactUs

 

 

Thanks,

-Jay 

Sightseer
Posts: 3

Re: Timezone issue importing videos

[ New ]

Thx, I'll give it a try on monday. In the weekend the chat-function is not available. I'll post the result of the chat in this post/blog.