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Anonymous
Posts: 0

Time Lapse SD Card Error Silver 4

[ New ]

  I'm experiencing a frustrating error issue with my Silver 4 when I'm in Time Lapse mode.  It's worked flawlessly in all other modes.  My SD card errors out after 12-26 pics.  The camera locks up with SD Card Error and kills the time lapse.  It's random though, I've been able to record several time lapses without it freezing up, so I'm scratching my head.  I have 3 SanDisk Extreme cards, 16 GB and 2-64GB. I've swapped the cards around, formatted them in the camera and on my PC.  I'm updated to the latest firmware as far as I know. I use Go Pro Studio, so that should tell me if there's a new update right?    I haven't had any trouble with Time Lapse prior to the last update and zero problems with video.  I see the lastest update had power efficent changes, so is that the issue?   I've tried everything I can think of to make it work.  I removed the internal battery and ran the camera off my power pack and was able to sucessfully do 5-6  50-100 pic time lapses in a row.  Bingo, I thought I had stumbled on a work around.  Took the camera outside and set it up for a time lapse.  26 pics in the dreaded SD Error locked everything up again!.....  Swapped in the 16GB card and started the time lapse again and it's working fine now.  I'm at wits end trying to figure out the problem.  I'm at a mountain top location in SE OR and getting some gorgeous time lapses from here, so I'd like to do more, but the SD Card errors are driving me nuts.  Is there a way to roll back to an earlier firmware?  Anything else I could try?  I turned in a report to Support, but they took a week to get back to me in July (latch issue), so I figured this might get a quicker response.  Thank you for any info.  

GoPro
Posts: 1,753

Re: Time Lapse SD Card Error Silver 4

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@Anonymous

 

If using the 16GB card is working for you then you can be pretty certain that it's the SD card causing the problem. Though the SanDisk Extreme cards are on the recommended list and it seems really unlikely that both of the 64GB ones would give you a problem, so I have to admit that seems strange to me. 

 

Of course, use whatever is working for you while you're out on your shoot, and I would run some more tests reformatting the cards again and also reinstalling the update to your camera (even if you have the most up to date version already). You can reinstall the firmware using the link HERE

 

Our Support Team strives to get back to every contact in a timely manner. From time to time we do have some higher volumes that could result in a longer wait time, and I'd like to apologize for any inconvenience that you've had in hearing back. I took a look through our records and it looks like an agent has already gotten back to you and begun working with you on this case as well. They should be well equipped to help you out too!

 

I encourage you to post back here in the Support Hub with any updates or news about your particular situation, and if any other users have solutions that have helped them in similar situations, we'd love to hear from you. 

 

All the best, 

Matt B. 

GoPro Support Hub Moderator

Anonymous
Posts: 0

Re: Time Lapse SD Card Error Silver 4

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  Thank you for responding.  I have 3 SanDisk Extreme cards, 2 that are new and I'm still having the issue with random SD card errors.  I did the manual update last night and that did nothing to correct the problem.  I was able to get it to work the other day with the 16GB brand new card, but it's doing the same thing now.  Errors out on picture 26 almost every time.  It doesn't always error out though, so it's never consistent.  I found through trial and error if I format the card on my PC, record some video then start the Time Lapse it will work 90% of the time.  It's still coming up with the errors though, so not a real work around.  Always errors out at picture 26, or if I turn off the camera, then start the time lapse again, picture 52, so something is definately not right with the Time Lapse mode.  No other card issues doing video that I can see, so it's only in Time Lapse mode.  Thank you, I'll get back to Support if there's nothing more that can be done.

Anonymous
Posts: 0

Re: Time Lapse SD Card Error Silver 4

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I got exactly the same problem over here sinds the last 5 days on my hero 4 black, before it worked well. Is there any solution in the mean time for this?

Anonymous
Posts: 0

Re: Time Lapse SD Card Error Silver 4

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Hey! I have the same problem 

..moreover, it seems the sd card only doesnot work with 5-second time lapse... that's wired...

 

Have you got the solution? I need help :)

 

The sd card error kill the time lapse feature, and i think 5-second time lapse is most important part for me.

Tourist
Posts: 8

Re: Time Lapse SD Card Error Silver 4

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Hey peeps, same here, have been thru endless frustration for a long time. Exchanged my 64gb extreme for 2 of the fastest 32gb cards on the market as a sales guy told me that there is a compatibility problem in general with gopro and 64gb cards. Tried it in front of him, took 3k pictures in timelapse no problem. Now back to the old problems!

By experimenting i found out that i get SD ERR for any resolution at a frequency of 1pic every 2sec or higher. So super weird: no problems at all if i shoot pictures at 0.5/1sec!! Anybody experiencing the same thing?
Tourist
Posts: 8

Re: Time Lapse SD Card Error Silver 4

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Ah and btw should i consider myself lucky that i at least get 27 pics every time snd not only 26 as @Anonymous ?? FML
Anonymous
Posts: 0

Re: Time Lapse SD Card Error Silver 4

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  Mine locks up on pic 27, so I get 26 pics.  Is that your lock up?  I sent in my warranty info. and address for RMA# 3-4 days ago, and haven't heard anything back from Go Pro, so if anyone on Go Pro can respond to this post I'd appreciate an update.  Sounds like it's a problem they are aware of, so contact Go Pro Support and get the ball rolling.  So far I'm not impressed with the response by Go Pro on any Warranty issue. 

Anonymous
Posts: 0

Re: Time Lapse SD Card Error Silver 4

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  Mine locks up on pic 27, so I get 26 pics.  Is that your lock up?  I sent in my warranty info. and address for RMA# 3-4 days ago, and haven't heard anything back from Go Pro, so if anyone on Go Pro can respond to this post I'd appreciate an update.  Sounds like it's a problem they are aware of, so contact Go Pro Support and get the ball rolling.  So far I'm not impressed with the response by Go Pro on any Warranty issue. 

 

Anonymous
Posts: 0

Re: Time Lapse SD Card Error Silver 4

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  I've done extensive testing with multiple SanDisk Extreme cards and found it happens for me on pic 26, after pic 26 loads it locks up on pic 27.  Clear it and start it again and locks up on pic 52 etc.  I contacted Support and they said to send my Go Pro back and it would be replaced.  Waiting on a return# after 4 days.  I did different tests with multiple settings and didn't matter with the timing settings for mine.  I found if I did a card Format on my laptop, put the clean card back in my Silver and recorded some video it would work doing a time lapse about every other time.  I haven't found a realiable work around though, so I'm sending mine back.  

GoPro
Posts: 1,753

Re: Time Lapse SD Card Error Silver 4

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@Anonymous

 

Thank you for posting back. I just read through your Customer Support case and it looks like there have been some delays in response on both sides. We definitely want to give you service that will help to provide a resolution in this case. I'm going to take over your case personally to make sure we get you helped out in an expedient manner. 

 

For anyone else who may be experiencing this issue with their camera, I assure you it is not normal or expected behavior. I currently have my own HERO4 Silver running a time-lapse with a 5 second interval on my desk and it's continuing on without any sort of problem. The best thing to do is to make certain you are using a recommended SD card from the list HERE and running an installation of the latest firmware on the camera. Even if you already have the most recent firmware version, you'll still want to re-install. You can do this through the manual process in the link below:

Manual Firmware Update

 

If neither of those steps work to resolve this problem, please reach out to the Support Team either by phone, email, or chat. 

 

I hope that helps!

 

Best, 

Matt B.
GoPro Support Hub Moderator

Tourist
Posts: 8

Re: Time Lapse SD Card Error Silver 4

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@Anonymous wrote:

  Mine locks up on pic 27, so I get 26 pics.  Is that your lock up?  I sent in my warranty info. and address for RMA# 3-4 days ago, and haven't heard anything back from Go Pro, so if anyone on Go Pro can respond to this post I'd appreciate an update.  Sounds like it's a problem they are aware of, so contact Go Pro Support and get the ball rolling.  So far I'm not impressed with the response by Go Pro on any Warranty issue. 



yes that's exactly it. not a very long timelapse with 26 pics is it. But try timelapse with 1 pic every 1 sec or 0.5 sec. It works for me.

Anonymous
Posts: 0

Re: Time Lapse SD Card Error Silver 4

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  Thanks, I tried various timing and settings.  Sometimes it would work and most times not.  I couldn't get a consistent fix or cause.  I found if I formatted the card outside the camera then started a video and recorded a few seconds then switched to Time Lapse mode I could make it work about 90% of the time. Last week I had a gorgeous sunset coming up, did the above fix, started the Time Lapse.  Went past 26 pics to 71, so figured it was good.  Stopped the time lapse and setup the camera on the beach.  Started the time lapse and saw it counting up from 71, so figured it was good.  Came back 2 hrs or so later and it had locked up after 26 pics!.......Should have known better to check it again.  Very frustrating. 

Anonymous
Posts: 0

Re: Time Lapse SD Card Error Silver 4

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Hello,

 

I encouter the same problem with my Silver 4 camera (SD ERR message after the camera took 26-27 pictures in time-lapse mode)

I am discussing by e-mail with a person from the GoPro support and will let you know if I have a concrete solution.

 

After reading the different posts, it seems clear that there is a link between the issue and the latest firmware version. I am convinced that GoPro is the most reliable camera you can find on the market so I would hardly believe that the developpers left or will leave such a bug in the this 03.00 firmware version. The best thing I could hear now is a confirmation of an update firmware release that will solve the problem.

 

 

 

GoPro
Posts: 1,753

Re: Time Lapse SD Card Error Silver 4

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@Anonymous, 

 

I'm sorry to hear you're running into a similar problem. As I posted earlier in this thread, this problem is not occurring on my camera, which also has the most up to date firmware. 

 

Definitely let us know how it goes with the Support Agent you're working with. Hopefully they can get the problem straightened out for you. 

 

Best, 

Matt B. 
GoPro Support Hub Moderator
Tourist
Posts: 8

Re: Time Lapse SD Card Error Silver 4

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So here my frustrating update:

 

I got the advice of the Gopro Support to return it to the Retailer for the quickest results. So they sent it attached with the Email exchange that I had with Gopro support to the GoPro Service Centre in Liechtenstein/Switzerland and  3 weeks late I receive the same Camera back. No note, no explanation, guy at the Retailer couldn't say what they did. So I try it again, and NOTHING has f******* changed! 

I am going crazy!

 

So I write back to Gopro support, to ask for their help and I receive today the answer that maybe it could be my SD card..

I mean I have explained this now 100 times, that it is NOT the SD Card.

1) I exchanged my 64 GB card to a different 64GB card

2) Exchanged 64 GB card to 2 different 32GB cards (according to sources that say, that GoPro has troubles with 64GB cards

3) I tried friends' memory cards with my Camera

and most frustrating:

4) LOGIC!!

It makes NO sense that I can take +4000 pics at a timelapse with 1pic every 0.5sec & 1 sec but that these problems only appear when I set it to every 2, 5… 30 sec! It always stops on the 27th picture!!
The SD cards are writing +85 MB/s and I can’t even take 1 pic at 5MB every 30 seconds. That makes it like 150 KB/s!  How can this be a SD card problem?

 

I think it is time that GoPro FINALLY acknowledges this problem!

Cheers

Anonymous
Posts: 0

Re: Time Lapse SD Card Error Silver 4

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As I encounter the same problems with my GoPro, I totally understand your frustration greenboost0504...

 

The GoPro support proposed me by e-mail to return my camera even if the warranty was already over from 1 month.
I appreciate that. But as I'm going on ski holiday in few days, I don't want to start this process right now. AND, reading your post, I really don't want to get a new camera that still does not work perfectly !

(How happy I was when I discovered that, unlike the time-lapse mode (with more than 1 sec delay), the video mode does not stop after 27 secondes of recording... could be useful while skiing... !)

 

Why always asking for the return of our camera when every single problem appears ? Why doing this knowing that the problem does not come from the camera but should be linked with the firmware ?
I mean, it is very curious that some of us encounter exactly the same trouble just after the firmware update. We all tried with several differents SD card and the problem appears everytime, it's then not linked to the SD card.

There might be a code error in the firmware or something.
Please GoPro, all we want is a v03.01 firmware version that corrects this irritating time-lapse bug ! We don't want a new camera with the same firmware, with the same bug inside...

 

Thx for your consideration

GoPro
Posts: 1,753

Re: Time Lapse SD Card Error Silver 4

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@Anonymous@greenboost0504

 

I'm very sorry to hear that you are running into this issue with your camera when doing a time-lapse. @greenboost0504, I was able to look up your support case in our system and found that the agent who was helping you out was discussing replacing the camera. Typically exchanging the product at a reseller IS the faster option, but in this case it sounds like your reseller did not exchange the product, which is not the outcome we were hoping for. It will be best to follow up with the agent that was helping you so that they can continue getting the issue resolved for you. 

 

I do see that several people have had this same issue on their camera, and for that reason I am checking in wtih some of our camera specialists to see if I can get any more information. That being said, however, this is not any sort of consistent or expected behavior from v.03.00 on the camera. My personal camera as well as the cameras of my colleagues here are not having this problem. Additionally, v.03.00 has been out since July, so if this was a consistent or common problem we'd be seeing quite a few more posts, seeing as time-lapse used often by many, many users with HERO4 Silver cameras. 

 

Checking the SD card is always a good measure to take, in case there is an issue with the model you're using or even with the particular unit you have. But once you've tried another recommended card there is no need to continue trying different SD cards. 

 

The other troubleshooting step you'd want to take– if you haven't already– is running a manual update to the software of the camera using the link below. 

Camera Update

 

If none of these steps resolve the problem, I would highly recommend contacting the Support Team so that they can look into the warranty of the camera and hopefully exchange your camera for a fully functioning one. I'll be sure to post back here if I am able to find any more information. 

 

All the best, 

Matt B.
GoPro Support Hub Moderator

Anonymous
Posts: 0

Re: Time Lapse SD Card Error Silver 4

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i have the exact same problem with the nightlapse

 

i contact the gopro support but they only said the standart sentences with the "slow sd card"

 

i have the gopro4 silver with v3.0

before the update i never had problems with my sd card.

so i downgraded my gopro to 2.0 and voila everything is working fine. i can do nightlapses with all settings and i never get sd card error.

 

I really hope there will be a v3.1 update soon, it cant be so hard.

 

 

Anonymous
Posts: 0

Re: Time Lapse SD Card Error Silver 4

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I get the same problem with my Black 4.  Tried different cards, different settings in time lapse and SD Errors after 25 and 28 pics. All other picture and video types work fine.  Interestingly I took my gopro to the camera shop to discuss the problem and it did not fail after several time lapse attemps.  When I tried at home latter in the evening it failed as usual.  Tried again this evening but this time took a 2 sec exposure every 5 sec in front of a florescent light. I got an SD Error after 28pics and another after 146 pics (I think the battery died, it may have gone longer).  This may sound strange but I've been able to get a longer time lapse in the night setting when there is full light than when it is dark, not consistantly however.  Very strange..

 

GoPro
Posts: 1,753

Re: Time Lapse SD Card Error Silver 4

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@Anonymous, 

 

Have you tried updating or re-updating the camera's firmware? It's a good idea to try with a different, recommended SD card too. 

 

Just so I understand what you were saying, too, this problem happens with both time-lapse and night-lapse or just with one of those modes? Have you tried different intervals and exposures (for night-lapse) on them to see if it always happens? 

 

Anonymous
Posts: 0

Re: Time Lapse SD Card Error Silver 4

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Yes i'v updated the firmware.  I have two of the same recommended SD cards and confirmed this at the camera shop and online. Both cards give the same problem.   I went to the camera shop to do the very thing suggested i.e.  pick up another card, however since it did not fail at the camera shop I thought perhaps everying was okay and I would test things further before I made the purchase.  I also tried a regular time lapse today and it too failed after 28 pics.  I have tried different intervals and exposures with the night time lapse with no success.  Why would the card or camera fail taking a series of pics every 5, 10, 30 or 60 seconds if it is fast enough to record 4k video.   I think the 4 k video would place the greatest demand on the the Gopros resources.

 

If so many others have had the same problem for quit some time now have any of them been resoved?  If so how?  Does Gopro have any record of resolving this matter?

Anonymous
Posts: 0

Re: Time Lapse SD Card Error Silver 4

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   Is your Go Pro still under warranty?    My Go Pro was replaced.    I tried everything I could think of to make my Go Pro work and couldn't resolve the issue.  I see a previous response to this thread that reverting back to a previous firmware fixed his problems.  I was told that wasn't possible, so YMMV.  My issues started with the last firmware update and only affected the time laspe mode.  It's not a card writing issue, I tried a number of cards that are on the list of recommended cards and still had the problem. I believe it's a memory or power issue that pops up at random times that locks up the card.  I found if I formatted the card (SanDisk Extreme) on my PC, then recorded  a short video clip before I did a time lapse I could make it work about 80% of the time.  I still had random freeze ups, so I finally got tired of dealing with it and did the replacement. 

 

I've had my replacement Go Pro for 2 months and it's working fine, so knock on wood. Matt the Go Pro Support Forum moderator was very helpful, so contact him and see if he can get you fixed up.  Message me if you have any questions.  I'll be happy to relay any info. I know.    

GoPro
Posts: 1,753

Re: Time Lapse SD Card Error Silver 4

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I agree with @Anonymous that this may be a case in which we need to make use of the warranty, considering the update and trying other SD cards didn't work. I am going to get you connected to one of our Support Agents, and they should be able to help you out further! Keep an eye on your email as they should be reaching out to you soon!

 

Best, 

Matt B. 
GoPro Support Hub Moderator
Hiker
Posts: 6

Re: Time Lapse SD Card Error Silver 4

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Hello everyone,

 

Have the same problem here with a Gopro Hero 4 Black.

I use it in a 360 rig with 3 others. They work fine except this one. Always freezing after 26 picts!

I swapped the SD cards between cameras, and it is always the same camera which throws a SD ERR, independantly of the SD card used. It is definitly a faulty camera.

The problem is that I had to change the lens to be used on my rig which avoided the warranty. It is the second time that I encounter problems with gopro cameras that doesn't function as they are supposed to. The last time I had a camera which was unable to film more then 1h06mn in 2.7k mode...

So I have know 2 cameras out of 6 that are unusable in certain configuration without the possibility to have them replaced. Very frustrating with cameras that costs more than 400$ each. There is a real QA problem in the manufacturing of Gopros when 33% of them are faulty in a way or another...

I hope Gopro will issue a firmware update that will correct the encountered problem but I doubt it ... Seems more a hardware or electrical problem,

Have to throw 800$ away again...

Anonymous
Posts: 0

Re: Time Lapse SD Card Error Silver 4

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Thanks for everyones comments and suggestions.  Staff at Gopro have been very good and professional at offering to exchange my camera.  Sounds like this may be a relatively common problem.  I hope I don't need to use this support Hub to discuss the same problem or for that matter any other problem with the camera again. 

GoPro
Posts: 1,753

Re: Time Lapse SD Card Error Silver 4

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@Anonymous, I'm glad we were able to get you helped out!

@guernegor, I'm sorry to hear that you're experiencing this same type of problem. While modifying the camera does void the warranty, you may want to try reaching out to Support still to see if they can do anything to help or to have them look and see what kinds of modifications you made to the camera. Do try the other troubleshooting listed first, but if the problem continues, then I'd say it's worth a shot to check in with them!

Anonymous
Posts: 0

Re: Time Lapse SD Card Error Silver 4

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I received my replacement GoPro in a very timely manner, thanks GoPro.  I tried a time lapse recording with my same SD cards and things appears to be working fine.

Anonymous
Posts: 0

Re: Time Lapse SD Card Error Silver 4

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Hi,

same problem for me with my Hero 4 Silver. I purchased my camera in December in New Zeland but soon i am leaving the country so replacing wouldnt be possible. Just manually reupdated firmware but didnt help. SD card is fast enough. Is there some possibility how to solve this problem without replacing camera? Thanks

GoPro
Posts: 1,753

Re: Time Lapse SD Card Error Silver 4

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Hi @Anonymous, 

 

Did you already read through all the troubleshooting given in this thread and try those things? Did you try using a different SD card from the recommended list

 

If you have tried all the troubleshooting, you probably would need to get the product swapped out. You are leaving New Zealand soon you said, but where are you going after that, and will you be there for a while? The Support Team is pretty good about figuring out ways to work with changing plans and to figure out how best to help you out with a replacement if your camera is still under warranty. 

 

 

Anonymous
Posts: 0

Re: Time Lapse SD Card Error Silver 4

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Hi @mattb,

 

yes, I read all posts. Thats why i tried that reupdating firmware. Another SD card i havent tried because i dont have any other from the list and just for trying it i dont want to buy a new one :(

 

After New Zealand i will be in the Czech Republic. Camera i purchased 3 months ago.

 

Btw it makes 28 pictures and then announces SD card error and stops timelapse...

 

Thank you very much for helping me.

 

Marek

 

GoPro
Posts: 1,753

Re: Time Lapse SD Card Error Silver 4

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Hi @Anonymous, 

 

Thanks for responding back. I wonder if it would be possible for you to borrow a card from someone while traveling or even check in with a shop that sells GoPro or camera accessories too see if they have a card you could test in the camera. 

 

If that doesn't work, then almost certainly I would imagine there's an issue with the camera. I'd also recommend you contact Support about the issue sooner than later, just to make sure they've marked date for your case in case you need to make use of the warranty. 

 

 

Anonymous
Posts: 0

Re: Time Lapse SD Card Error Silver 4

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Adding another voice to this choir.

 

I tried to do a night lapse with 20 second exposure on continuous with ProTune enabled, and connected to a power outlet. My GoPro Hero 4 silver edition only took 28 pictures before it stopped with an SD card error. I am using a Delkin 660X UHS-I U3 64GB, which is supposed to be a very GoPro-capable SD card.


Camera is up-to-date with 3.00.00 firmware.

GoPro
Posts: 1,753

Re: Time Lapse SD Card Error Silver 4

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Hi @Anonymous, 

 

I'm sorry to hear that you're running into this issue. Please take a look through the previous posts, and I think that you will find the possible solutions are outlined there. The Delkin 660X isn't one of our recommended cards (though that's not to say that it won't work). As such, I would suggest borrowing a friend's card from the recommended list and seeing if that improves the issue. I would also suggest reformatting the cards as well as running a manual update to the camera using the link HERE

 

If you continue to run into trouble, it will be best to contact the GoPro Support Team so that they can look into the warranty of the camera. 

 

I hope that helps!

Anonymous
Posts: 0

Re: Time Lapse SD Card Error Silver 4

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I'm experiencing the same with a GoPro Hero 4 Black, (one of six in a 360 rig)

 

In time lapse mode it fails at number 27, "SD Card Error"

 

Have checked with different SD card, same problem.

Have checked SD in different GoPro, no fault.

 

All GoPros on latest firmware.

 

 

 

 

GoPro
Posts: 1,753

Re: Time Lapse SD Card Error Silver 4

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Hi @Anonymous, 

 

I'm sorry to hear that you're running into that problem with your camera. Please do take a look at the existing thread before posting, as it can become increasingly difficult to find a solution when a problem is brought up, resolved, and then brought up again. Our hope is that the Support Hub will be a place where users can come to find solutions, and I think that you will find the solution is already here in the thread. 

 

You're at a distinct advantage since you've already got other cameras to try in your rig. If the SD card works in the other cameras, you can easily rule out the SD card option. Despite this camera being fully up to date, I would still recommend re-updating it manually to see if that resolves the problem with the camera. 

 

If it doesn't, then please reach out to the Support Team so that they can look into the warranty of the product. 

 

Let us know how it goes!

 

Anonymous
Posts: 0

Re: Time Lapse SD Card Error Silver 4

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Hi Matt,

 

I tried reformatting the card and updating the software. I don't have any friends with SD cards on the official list.

 

 

The problem is still occuring, although this time it only took 26 pictures.


This is really frustrating. I've now spent so much time trying to make this work that the one year warranty has passed by a few weeks.

Anonymous
Posts: 0

Re: Time Lapse SD Card Error Silver 4

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try this :) i hope clear the problems

 

FIX TIME LAPSE/NIGHT LAPSE SD ERR @28 PICTURES IN THE GOPRO 4 BLACK V3 FIRMWARE

 

FIRST
UPDATE AGAIN TO V3 = STILL SD ERR

 

SECOND
DOWNGRADE TO V2 = WORKING WELL/NORMAL

 

THIRD
UPDATE AGAIN TO V3 = STILL SD ERR AGAIN

 

FOURTH
DOWNGRADE AGAIN TO V1 = WTF!! HERO4 IN V1

 

FIFTH
UPGRADE AGAIN TO V3 = WORKING WELL/ WELL DONE :D

GoPro
Posts: 1,753

Re: Time Lapse SD Card Error Silver 4

[ New ]

Hi @Anonymous,

 

I'm sorry to hear that you're still running into trouble. I would recommend still reaching out to Support and letting them know your situation. It may also help, in regards to the warranty, if you can link them your post here in the Community, if your original post was within the time of the warranty. In any case, however, the team is pretty good about working with customers on a case-by-case basis, and I would recommend contacting them if none of the steps are working to resolve the problem for you. 

 

 

Anonymous
Posts: 0

Re: Time Lapse SD Card Error Silver 4

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Yep, same problem here. Hero4 Silver using 32GB SanDisk Extreme 3 - SD Error message after 27-28 shots. 

 

Before the card is blamed, like others I too can shoot timelapse at the highest frame rate of 0.5 without an issue. It's when shooting at anything else (read: slower frame and date rate) that I encounter the problem.

 

I've updated to the latest firmware, and logged a support call. Why isn't there a fix for this????

Anonymous
Posts: 0

Re: Time Lapse SD Card Error Silver 4

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Update: I downgraded the firmware from the latest (4?) back to 2 and wouldn't you know, I'm shooting a timelapse with 5 second intervals without an issue! Currently up to shot #75 (which is up from ~27). 

 

So, 

 

1) Is there anything in firmware 4 that's really needed above 2, and,

 

2) What's been broken and not fixed in 4?

Anonymous
Posts: 0

Re: Time Lapse SD Card Error Silver 4

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Tengo el mismo problema... Mi Gopro hero 4 silver solo toma 27 fotos en el modo time lapse. Tienes alguna solución?
Explorer
Posts: 13,055

Re: Time Lapse SD Card Error Silver 4

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Backpacker
Posts: 1,449

Re: Time Lapse SD Card Error Silver 4

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@Anonymous @danielr15 @Anonymous @Anonymous @mattb.

Same issue now for over year now but with one extra issue. 

https://community.gopro.com/t5/Cameras/GoPro-Quits-The-Time-Lapse-On-Its-Own/m-p/1911/highlight/true#M831

Anonymous
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Re: Time Lapse SD Card Error Silver 4

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Hi All

 

I have been shooting nightlapses with no problems until saturday when I experienced the following problem.

 

Shooting Nightlapse, 26 frames in SD-Error.  All other modes working fine.

 

I'm using a Sandisk Extreme 90 Mb/s card - it's my only one.

 

After leaving it overnight (in the hope pixies might fix it) I started to mess around with it.

 

I took a slower sandisk ultra card out of my dashcam.  Formatted it and shot a nightlapse - went through 26 and beyond with no problems.

 

Loaded the Extreme card back in, formatted it. Shot a nightlapse - went on for ages, no errors.

 

Once that was done I could shoot nightlapses with no problem thereafter

 

Now here is an interesting bit of testing I undertook.

 

Before I hit the SD-Error I shot my first ever, 4K video about 15 seconds worth. (I've had the camera about a month and have on stuck to modes with 30FPS or above frame rate.)

 

Once I had fixed the problem and tested it repeatedly, I shot some more 4K footage and immediatly afterwards I had an SD Error when shooting nightlapse.

 

I followed my procedure for putting a slow card in, shooting to it, replacing the problem card and formatting it. After this the problem was once again gone.

 

I'm not saying this is in anyway a complete solution or a permanent fix - but it seemed to work and seemed to be repeatable when shooting 4K prior to the timelapse. My card now appears to be working fine.

 

The question I am left pondering is could this be somehow related to 4k file sizes or does 4k do some black magic to the card?

 

I'm very much a video noob, so kind of just followed a systematic approach of wondering what I had done differently - and in my case I know that the problem occured after my first 4K video and was repeated after shooting a second 4k vid.

 

Be interested to hear if anyone else can repeat this or if a GoPro Tech can bring anything technical in

 

Paul

 

 

Anonymous
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Re: Time Lapse SD Card Error Silver 4

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Just an edit to the above

 

When I was fault finding I put the shutter on auto - meaning that the interval was considerably lower.  I did encounter the 26 frame bomb out at this setting. So was pretty happy with the outcome.

 

I will be doing a true test under the same conditions tonight and will report my findings

Anonymous
Posts: 0

Re: Time Lapse SD Card Error Silver 4

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Update

 

Further testing shows the problem is still present, but more erratic.  

 

As my Gopro is under a month old I'm going to get it exchanged.

 

Hopefully a proper solution to this problem comes up soon (Hope I don't need it in future)

Anonymous
Posts: 0

Re: Time Lapse SD Card Error Silver 4

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Something to resolve problem? I did the manual  updating yesterday, even buy a new card that recommended at Your GoPro site, but nothing new appears in case. I try with my SanDisk 16GB Mobile Ultra Class 10, 64GB Ultra Class 10 and new Samsung PRO 64GB UHS-I with rs90-ws80MB/s. When I use the video lapse mode at 4k with different time interval, it's works fine, only at photo mode (Time Lapse and Night Lapse) it's stop at 27 and SD Err appears. It's my second camera with new update 3.0 and have same problem. I resend first camera to my reseller for replace.


Can You do something with update bugs to resolve this annoying thing?

Anonymous
Posts: 0

Re: Time Lapse SD Card Error Silver 4

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I have the same problem, I have a gopro black edition bought a month ago, if I do videos it's fine, single shot, still fine, but when I do a night lapse at 2 min or 5 min intervals I get an sd error but i don't 27 shots I get 12 or 8. I'll get the same error if I use it on other modes until I reformat it on a pc not using quick format. Sd error persist if I format from the gopro or when I use quick format on pc. Oddly though it was fine the first couple of times I did it, I just don't remember if it was before or after I upgraded the firmware.
Anonymous
Posts: 0

Re: Time Lapse SD Card Error Silver 4

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SO many people reporting the same problem, so little response from gopro!