01-21-2016 02:09 PM
As I encounter the same problems with my GoPro, I totally understand your frustration greenboost0504...
The GoPro support proposed me by e-mail to return my camera even if the warranty was already over from 1 month.
I appreciate that. But as I'm going on ski holiday in few days, I don't want to start this process right now. AND, reading your post, I really don't want to get a new camera that still does not work perfectly !
(How happy I was when I discovered that, unlike the time-lapse mode (with more than 1 sec delay), the video mode does not stop after 27 secondes of recording... could be useful while skiing... !)
Why always asking for the return of our camera when every single problem appears ? Why doing this knowing that the problem does not come from the camera but should be linked with the firmware ?
I mean, it is very curious that some of us encounter exactly the same trouble just after the firmware update. We all tried with several differents SD card and the problem appears everytime, it's then not linked to the SD card.
There might be a code error in the firmware or something.
Please GoPro, all we want is a v03.01 firmware version that corrects this irritating time-lapse bug ! We don't want a new camera with the same firmware, with the same bug inside...
Thx for your consideration
01-26-2016 08:52 AM
I'm very sorry to hear that you are running into this issue with your camera when doing a time-lapse. @greenboost0504, I was able to look up your support case in our system and found that the agent who was helping you out was discussing replacing the camera. Typically exchanging the product at a reseller IS the faster option, but in this case it sounds like your reseller did not exchange the product, which is not the outcome we were hoping for. It will be best to follow up with the agent that was helping you so that they can continue getting the issue resolved for you.
I do see that several people have had this same issue on their camera, and for that reason I am checking in wtih some of our camera specialists to see if I can get any more information. That being said, however, this is not any sort of consistent or expected behavior from v.03.00 on the camera. My personal camera as well as the cameras of my colleagues here are not having this problem. Additionally, v.03.00 has been out since July, so if this was a consistent or common problem we'd be seeing quite a few more posts, seeing as time-lapse used often by many, many users with HERO4 Silver cameras.
Checking the SD card is always a good measure to take, in case there is an issue with the model you're using or even with the particular unit you have. But once you've tried another recommended card there is no need to continue trying different SD cards.
The other troubleshooting step you'd want to take– if you haven't already– is running a manual update to the software of the camera using the link below.
If none of these steps resolve the problem, I would highly recommend contacting the Support Team so that they can look into the warranty of the camera and hopefully exchange your camera for a fully functioning one. I'll be sure to post back here if I am able to find any more information.
All the best,
GoPro Support Hub Moderator
02-23-2016 01:12 PM - edited 02-23-2016 01:13 PM
i have the exact same problem with the nightlapse
i contact the gopro support but they only said the standart sentences with the "slow sd card"
i have the gopro4 silver with v3.0
before the update i never had problems with my sd card.
so i downgraded my gopro to 2.0 and voila everything is working fine. i can do nightlapses with all settings and i never get sd card error.
I really hope there will be a v3.1 update soon, it cant be so hard.
02-23-2016 05:45 PM
I get the same problem with my Black 4. Tried different cards, different settings in time lapse and SD Errors after 25 and 28 pics. All other picture and video types work fine. Interestingly I took my gopro to the camera shop to discuss the problem and it did not fail after several time lapse attemps. When I tried at home latter in the evening it failed as usual. Tried again this evening but this time took a 2 sec exposure every 5 sec in front of a florescent light. I got an SD Error after 28pics and another after 146 pics (I think the battery died, it may have gone longer). This may sound strange but I've been able to get a longer time lapse in the night setting when there is full light than when it is dark, not consistantly however. Very strange..
02-24-2016 08:30 AM
Just so I understand what you were saying, too, this problem happens with both time-lapse and night-lapse or just with one of those modes? Have you tried different intervals and exposures (for night-lapse) on them to see if it always happens?
02-24-2016 05:40 PM
Yes i'v updated the firmware. I have two of the same recommended SD cards and confirmed this at the camera shop and online. Both cards give the same problem. I went to the camera shop to do the very thing suggested i.e. pick up another card, however since it did not fail at the camera shop I thought perhaps everying was okay and I would test things further before I made the purchase. I also tried a regular time lapse today and it too failed after 28 pics. I have tried different intervals and exposures with the night time lapse with no success. Why would the card or camera fail taking a series of pics every 5, 10, 30 or 60 seconds if it is fast enough to record 4k video. I think the 4 k video would place the greatest demand on the the Gopros resources.
If so many others have had the same problem for quit some time now have any of them been resoved? If so how? Does Gopro have any record of resolving this matter?
02-24-2016 07:28 PM
Is your Go Pro still under warranty? My Go Pro was replaced. I tried everything I could think of to make my Go Pro work and couldn't resolve the issue. I see a previous response to this thread that reverting back to a previous firmware fixed his problems. I was told that wasn't possible, so YMMV. My issues started with the last firmware update and only affected the time laspe mode. It's not a card writing issue, I tried a number of cards that are on the list of recommended cards and still had the problem. I believe it's a memory or power issue that pops up at random times that locks up the card. I found if I formatted the card (SanDisk Extreme) on my PC, then recorded a short video clip before I did a time lapse I could make it work about 80% of the time. I still had random freeze ups, so I finally got tired of dealing with it and did the replacement.
I've had my replacement Go Pro for 2 months and it's working fine, so knock on wood. Matt the Go Pro Support Forum moderator was very helpful, so contact him and see if he can get you fixed up. Message me if you have any questions. I'll be happy to relay any info. I know.
02-25-2016 08:15 AM
I agree with @Anonymous that this may be a case in which we need to make use of the warranty, considering the update and trying other SD cards didn't work. I am going to get you connected to one of our Support Agents, and they should be able to help you out further! Keep an eye on your email as they should be reaching out to you soon!