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Hiker
Posts: 10

This is why my Hero7 Black freezes when in water, does yours?

[ Edited ]

After replacing four Hero7 Black cameras and after endless/meaningless discussions with GoPro Support I believe I have finally discovered why Hero7 Black stops working (in Photo time-laps and Lock screen) when used in any kind of water environment.

 

The problem is related to the touchscreen sensor becoming overloaded with “touches” from water splashes. You would think that locking the screen would prevent the sensor from misbehaving but actually that’s when the problem starts and the camera stops working after enough “touches”.

 

This clip shows what happens. https://youtu.be/kZZPi-35Ngk

And this proves the same but with water: https://youtu.be/PlQaCKNhCRA

 

GoPro Support and “the technical team” has done their best to misunderstand me and put out smoke screens the past months and I’m honestly not sure anyone over there has yet understood that this issue potentially affects all customers who wants to shoot continuous photo in ant type of water environment.

 

I need your help in the community (everybody out there with a Hero7 Black) to verify if this really is problem with all cameras, or something only I experience on my 4 cameras. Perhaps then we can have GoPro to adress this issue properly…

 

Symptoms of a Water Freeze (all at the same time)

- the counter on the front has stopped

- the counter on the back has stopped

- the red LED light has stopped blinking

- pushing Shutter button does nothing

- the camera has stopped shooting photos

 

How to recreate the Water Freeze

- Set the camera in Time Laps Photo 0,5 seconds (found in Preferences or in the App)

- Set the camera in Screen Lock (found in Dashboard)

- Start time laps by pressing Shutter button

- The front counter, back counter and red LED will start

- The screen will go black (if the screen isn’t black it isn’t locked and you will not get the freeze)

- Tap the screen continuously with your fingertip, varying tempo 

- The camera will display "screen unlock" messages, and eventually freeze (if you don't see the message you don't have the necessary settings)

 

How to un-freeze the camera

- Keep Mode button pressed for approx 10s, then release and the camera restarts

 

Please let me (and GoPro if they listen in) know how your Hero7 Black works in this scenario. I really hope that I have been unlucky with my cameras and that there is chance I can get hold of one that works for surf photography.

This clips shows how Hero7 Black (1.70) stops recording when the "locked" touchscreen is exposed to too many touches. This is what happens when the camera is used in water, the water touches the screen and after some time the camera stops working. How to recreate the Water Freeze - Set the camera
This clips shows how Hero7 Black (1.70) stops recording when the "locked" touchscreen is exposed to too many touches. This is what happens when the camera is used in the ocean, the water touches the screen and after some time the camera stops working. How to recreate the Water Freeze - Set the ...
Hiker
Posts: 19

Re: This is why my Hero7 Black freezes when in water, does yours?

That sounds perfectly logical mate. Mine just constantly freezes in water and what you say makes sense as to why it might be happening
Hiker
Posts: 10

Re: This is why my Hero7 Black freezes when in water, does yours?

Thanks seumas12345, it feels good to know I'm not alone!

Highlighted
Sightseer
Posts: 1

Re: This is why my Hero7 Black freezes when in water, does yours?

Three hours of snorkeling and I have about two minutes of video from here in Hawaii. Very disappointing! I cannot unfreeze by hitting the mode button, I have to remove the battery.
GoPro
Posts: 9,664

Re: This is why my Hero7 Black freezes when in water, does yours?

Hi @swiftgorge08080

 

Sorry for any troubles caused.

Please go over the steps on https://gopro.com/help/articles/solutions_troubleshooting/Camera-Freezes-Up

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs

 

Thanks!

Ej

Sightseer
Posts: 2

Re: This is why my Hero7 Black freezes when in water, does yours?

I'm having a similar set of symptoms but not exactly the same.  In the water just filming in 2k 60fps eventually freezes up the camera and requires a battery pull.

 

I've tried to recreate it out of water and have not. I also have not tried the mode 10 second press, so I will add that.

 

Going to a sink to see if I can recreate w water