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Tourist
Posts: 6

They put me on hold for 30mins + then hang up. What should I do ?

[ New ]
I finally got a call from them after tried 50+ times try, then they put me on hold for 30mins* then hang up.
I tried to upload video that shows my camera buttons isn’t working and they asked me to upload, then I said 12sec video was too big to be uploaded in their link. They told me to upload YouTube then I said that I don’t have YouTube account and I don’t know how to do.
Then they told me to be on hold while they are looking for a solution, then after 38mins they hang up. Didn’t come back to me

I have screen captured everything how many times I have tried, and have a witness with me watching me on hole for 30+mins.
What should I do next ??
GoPro
Posts: 30,862

Re: They put me on hold for 30mins + then hang up. What should I do ?

[ New ]

Hi @rockyflash35687

 

Sorry for any trouble caused.

We will have the case checked with the team. 

The recent case we were able to pull up is now closed.

 

Please log a new request under a new case to continue with your concern.

https://gopro.com/help/ContactUs

 

For the sample file, if you are not able to upload it via Youtube, you may use any cloud sharing site.

 

Thanks!

Ej