10-17-2021 07:43 PM
They put me on hold for 30mins + then hang up. What should I do ?[ New ]
I tried to upload video that shows my camera buttons isn’t working and they asked me to upload, then I said 12sec video was too big to be uploaded in their link. They told me to upload YouTube then I said that I don’t have YouTube account and I don’t know how to do.
Then they told me to be on hold while they are looking for a solution, then after 38mins they hang up. Didn’t come back to me
I have screen captured everything how many times I have tried, and have a witness with me watching me on hole for 30+mins.
What should I do next ??
10-20-2021 05:47 PM
Re: They put me on hold for 30mins + then hang up. What should I do ?[ New ]
Sorry for any trouble caused.
We will have the case checked with the team.
The recent case we were able to pull up is now closed.
Please log a new request under a new case to continue with your concern.
For the sample file, if you are not able to upload it via Youtube, you may use any cloud sharing site.