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Reply
Tourist
Posts: 4
Accepted Solution

There seems to be an issue connecting to your GoPro - hero 4 session

I have a Hero 4 session that won't pair with the app either on my iPad or iPhone, it used to work fine but last time I had to rest the wifi in order to connect.

Now I can see it through wifi and have removed it by forget network.

I have reinstalled the app.

i have reset the wifi on the camera.

I put the app in pairing mode, go to "select control" on the camera, select app, I get the pairing screen and a 4 digit number, phone or iPad see the camera and I input the digits in the app ok, the next screen pops up immediately with "Lets try that again, there seems to be an issue connecting to your GoPro"

The camera works fine but I want to turn the led off so I can use it covertly.

Any help would be appreciated.


Accepted Solutions
GoPro
Posts: 9,633

Re: There seems to be an issue connecting to your GoPro - hero 4 session

 

Hi @hardycreek183

 

 

Here are the steps in resetting the camera's Wi-Fi information:

  1. Turn the camera ON.
  2. Press the mode button repeatedly on front of the camera until “Set Up” appears on the screen.
  3. Select the red shutter button on top of the camera.
  4. Press the mode button repeatedly on front of the camera until “Reset Cam” is highlighted.
  5. Press the mode button to select “Reset Wi-Fi”
  6. Press the shutter button to select
  7. Press the mode button to select “Reset”
  8. Press the shutter button

Once done, pair the camera again. **You may need to forget the Bluetooth ID.

 

If all else fails, our Support Team should be able to help you further.

https://gopro.com/help/ContactUs

 

Regards,

Ej

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All Replies
GoPro Community Manager
Posts: 5,853

Re: There seems to be an issue connecting to your GoPro - hero 4 session

@stoutstar4330 - That's unusual. Please try it again, but if you have trouble, our team at https://gopro.com/help/PKBContactus will be glad to troubleshoot this with you and get you connected.

 

Thanks,

Jeff

Tourist
Posts: 4

Re: There seems to be an issue connecting to your GoPro - hero 4 session

I seem to have fixed the problem, with the camera off it wasn't showing up in Bluetooth my devices on my iPad so wasn't there to delete, going through the pairing process doesn't take you back to the Bluetooth page but out of desperation I went and looked while they were pairing, it could now be seen and deleted from My devices and when I started again it worked straight away. I hope this helps anybody else this happens to.

Adventurer
Posts: 9,312

Re: There seems to be an issue connecting to your GoPro - hero 4 session

congrat's  bluetooth is needed    site should make trouble videos and stick them

Sightseer
Posts: 1

Re: There seems to be an issue connecting to your GoPro - hero 4 session

did you get any answer; the same problem happened today with me; I can't get any answer on the website or anywhere.

Nomad jcd
Nomad
Posts: 44

Re: There seems to be an issue connecting to your GoPro - hero 4 session

[ Edited ]

I'm have a Hero 5 Session and the connectivity issue using Capture is a real problem. Using the Capture app, it seems to "forget" the camera every few days, showing the "there seems to be a problem connecting" message - always at the most inappropriate time when I need to use the live preview to frame a shot !!

 

so I have to go through all the stages to get connectivity back

 

  1. edit / delete camera from Capture
  2. forget GoPro wifi on phone
  3. forget GoPro Bluetooth on phone
  4. reset wifi on gopro
  5. Select connect new device on gopro
  6. select app on gopro
  7. select GoPro wifi and enter password on phone
  8. start up Capture on phone and select new device
  9. accept Bluetooth pairing on phone

this every couple of times of usage - it's ludicrous that it can't maintain a connection more than a couple of times of use without then having to go through all the stages mentioned above.

 

please @jefft - ask your software engineers to look at this.

 

Tourist
Posts: 4

Re: There seems to be an issue connecting to your GoPro - hero 4 session

Since I had my initial problem I have noticed this pattern, if I let the card get full I cannot access the camera, all the problems of connecting return, take the card out and delete something to free up some space and its fine, turn it on using the power button then turn the wifi on and it works fine.

 

does anybody else have this issue?

Tourist
Posts: 1

Re: There seems to be an issue connecting to your GoPro - hero 4 session

THANK YOU! I'm so glad I found this post. I have been doing a time-lapse video of a construction project in my yard and my Hero4 has worked great all week, until yesterday, when it stopped pairing with my iPhone. I had tried everything I could find online, but nothing worked until I found these steps. This has been very frustrating.

 

I emptied my SD card and still had the problem, so I'm not sure I saw exactly what you are describing.