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GoPro
Posts: 8,398

Re: There seems to be an issue connecting to your GoPro - hero 4 session

 

Hi @stoutsurf56030

 

I am really sorry if you feel this way. We would like to help you get the camera paired with your phone via the GoPro app.

 

Kindly complete a manual software update on your camera. This usually corrects any issues on the software or connections.

 

Once done, proceed with the pairing process. **Ensure that the app is up to date.

 

If all else fails, please let our Support Team assist you further. You may reach them via phone or chat. https://gopro.com/help/ContactUs

 

Thanks!

Ej

Sightseer
Posts: 1

Re: There seems to be an issue connecting to your GoPro - hero 4 session

I have been facing this on my Hero4, I am truggling to connect the cam with my app since last three days. have tried the following 

 

 

Reset wifi 

Deleted from bluetooth devices from my phone

Deleted the camera from the gopro app

Manually updated the camera firmware

Formated my micro SD card

 

The support suggested that I change the micro sd card to the one recommended by gopro. But my card (sadisk ultra 32 gb) was  working fine earlier.

 

After multiple re pairing attemps i have given up on this issue. can some PLEASE help! 

 

 

 

GoPro
Posts: 8,398

Re: There seems to be an issue connecting to your GoPro - hero 4 session

Hi @rapidcliff32373

 

Were you able to get a confirmation on the camera that the update was successful?

You should be able to pair the camera even without an SD card. Nevertheless, we still recommend using one of the recommended SD cards.

 

When the camera is on pairing mode, does your phone pick up the Wi-Fi name at least(check phones Wi-Fi connection settings)?

Are you getting an error message?

You can also try uninstalling and reinstalling the app. Then proceed with the pairing process again.

 

If all else fails, contact our Support Team so we can assist you further. You can reach them by phone or chat. https://gopro.com/help/ContactUs

 

Thanks!

Ej

 

 

 

 

Sightseer
Posts: 1

Re: There seems to be an issue connecting to your GoPro - hero 4 session

Hi I’m having major trouble with my hero 4.
It has been turn off for nearly a year and I’ve forgot WiFi password. I don’t think that helps but I can’t not get it to pair with my iPhone 6s at all. I can’t download the update for the camara. I’m not being given the options to reset WiFi. I’ve evening trying everything forums and YouTube has to offer. Please help I go on holiday soon and need the go pro.
Nomad jcd
Nomad
Posts: 44

Re: There seems to be an issue connecting to your GoPro - hero 4 session

I had this problem before and it's really frustrating. You may have gone through this process before but it has worked for me. It seems to be important to follow the exact sequence. Anyway, give it a try .....

 

  1. edit / delete camera from Capture app on phone
  2. forget GoPro wifi on phone
  3. forget GoPro Bluetooth on phone
  4. reset wifi on gopro Session menu
  5. Select connect new device on gopro menu
  6. select app on gopro menu
  7. select GoPro wifi on the phone and enter the Gopro wifi password ( you will see this on the gopro) on phone
  8. start up Capture on phone and select "new device"
  9. accept Bluetooth pairing on phone

 

Hope this helps

GoPro
Posts: 7,382

Re: There seems to be an issue connecting to your GoPro - hero 4 session

Hello @azalmighty

 

You can try resetting your HERO Session camera's Wi-Fi name and password by pressing and holding the back button (info/Wi-Fi button) while the camera is off. Wait for about 8 seconds or until the screen displays the question as to whether you would like to reset WI-Fi. Once done, you can pair the camera with your phone again, but as @jcd mentioned, delete the camera first from the GoPro App, and forget the camera from your phone's Wireless and Bluetooth settings. 

 

If you will be asked of a default password, you can use goprohero

I hope this helps. Let us know how it goes. 

 

Thanks, 

Marius

Sightseer
Posts: 1

Re: There seems to be an issue connecting to your GoPro - hero 4 session

I cannot get my Hero 4 Silver to connect to the app. I have to do this EVERYTIME I want to use the app!!! EVERYTIME!!! It’s sooo frustrating!! I get more frustration than enjoyment out of my camera for this $400 piece of junk!! I get an incorrect password or check to make sure wireless is on notification while I’m holdong my phone next to my camera looking at the camera displaying wireless on. I go through goprod instructions on resetting my password and they are not complete!!! What is wrong with these people? Getting me to where I have reset my camera DOES NOT completely walk me through reseting my password!!! My camera is just back to factory settings now. That is not resting my password!! Where do I then go and how do I then go about actually creating the new password? My app does not prompt me to reset in any way. Do these people actually try these things before publishing them? How can they be making so much money on these overpriced cameras and have such terrible tech writers tech support?!?! GoPro please stop being so greedy and spend some more money on support!! Can anyone else complete the subpar and incomplete instructions GoPro has failed miserably on???
GoPro
Posts: 8,398

Re: There seems to be an issue connecting to your GoPro - hero 4 session

 

Hi @hardycreek183

 

 

Here are the steps in resetting the camera's Wi-Fi information:

  1. Turn the camera ON.
  2. Press the mode button repeatedly on front of the camera until “Set Up” appears on the screen.
  3. Select the red shutter button on top of the camera.
  4. Press the mode button repeatedly on front of the camera until “Reset Cam” is highlighted.
  5. Press the mode button to select “Reset Wi-Fi”
  6. Press the shutter button to select
  7. Press the mode button to select “Reset”
  8. Press the shutter button

Once done, pair the camera again. **You may need to forget the Bluetooth ID.

 

If all else fails, our Support Team should be able to help you further.

https://gopro.com/help/ContactUs

 

Regards,

Ej