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Sightseer
Posts: 4
Accepted Solution

There is water in my GoPro

I went swimming today with my GoPro hero. It turned its self off after a few minutes. I got out and took dad card out and it was wet!! I two t power on it charge up. It’s suppised to be water proof , was only swimming. This is only my 2nd time to ever use it!!

Accepted Solutions
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GoPro
Posts: 14,048

Re: There is water in my GoPro

Hi @sunnywater60324

 

I am sorry to hear about what happened with your camera. We'd like to look into what happened with your camera.

Please reach out to our Support Team. As each incident is treated uniquely, they may ask you for pictures of the camera and/or mount that was used and other additional information to help us determine what we can do to extend our help. https://gopro.com/help/ContactUs

 

Regards,

Ej

 

 

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Adventurer
Posts: 12,106

Re: There is water in my GoPro

if doors are not correctly closed water finds it way in   do you think that happened?    have you correctly closed thedoor to see whter enter again?

Highlighted
Sightseer
Posts: 4

Re: There is water in my GoPro

I made sure myself all was sealed no hairs no dust perfectly closed. It didn’t look wet when I opened it either, it was only when I took the ss card out that i noticed it was wet
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Adventurer
Posts: 12,106

Re: There is water in my GoPro

[ Edited ]

ALright. so dunking again will not clearly be something you want to do and test out your camera hasa defect.  so bestthing for you to do is????

 

 

CALL

 

contact us.png

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GoPro
Posts: 14,048

Re: There is water in my GoPro

Hi @sunnywater60324

 

I am sorry to hear about what happened with your camera. We'd like to look into what happened with your camera.

Please reach out to our Support Team. As each incident is treated uniquely, they may ask you for pictures of the camera and/or mount that was used and other additional information to help us determine what we can do to extend our help. https://gopro.com/help/ContactUs

 

Regards,

Ej

 

 

Highlighted
Sightseer
Posts: 4

Re: There is water in my GoPro

When I click on the link it takes me to starting this again and the above link from someone else has a phone number that doesn’t work for me and the other countries click her doesn’t work......
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Adventurer
Posts: 12,106

Re: There is water in my GoPro

numbers.png

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Adventurer
Posts: 12,106

Re: There is water in my GoPro

   we're here to help if you told us you were from Overseas at the UK  we pull up UK for ya