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Hiker
Posts: 22

There are no name and series no. printer in the "about this gopro" on the hero5 black, how can I fit

The Gopro App can't find my Hero 5 black because there are no name and series no. printed in the "about this gopro" of the preferences.

I formatted the sd card and move it to my computer getting the followings:

In MISC:

card: 13139101994350083

 

version:{
"info version":"2.0",
"firmware version":"HD5.02.02.70.00",
"wifi mac":"d89685000000",
"camera type":"HERO5 Black",
"camera serial number":"",
}

 

The the physical  serial number in the battery tray is: C31613272011990

Can you help the problem that hero5 can't  connect to the Gopro App.?

 

Highlighted
GoPro
Posts: 6,097

Re: There are no name and series no. printer in the "about this gopro" on the hero5 black, how ca...

Can you please try to reformat your SD card again? @stoutsand36076

 

After reformatting the SD card please install new camera firmware manually. 

Here's the download link for new camera firmware. 

https://gopro.com/en/us/update

 

 

Regards,

-Jay

Highlighted
Hiker
Posts: 22

Re: There are no name and series no. printer in the "about this gopro" on the hero5 black,

After sd card formatted again (2 times) and firmware updated, in the "about this gopro" still showed:

name

"blank"

serial number

"blank"

version number

"02.70"

When try to connect Goprp App, still states "wifi not readytry again later"

Highlighted
Hiker
Posts: 22

Re: There are no name and series no. printer in the "about this gopro" on the hero5 black,

Can you just offer me a "name" and "serial number" from your side which  I can connect to the Gopro App.

Highlighted
GoPro
Posts: 15,175

Re: There are no name and series no. printer in the "about this gopro" on the hero5 black,

Hi @stoutsand36076

 

Please go over the steps on "Wi-Fi Not Ready" Appears on Camera When Pairing in the GoPro App

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

Please let them know of the troubleshooting steps taken.

 

Thanks!

Ej

Highlighted
Hiker
Posts: 10

Re: There are no name and series no. printer in the "about this gopro" on the hero5 black,

Hello
I have the same problem
did you manage to solve it?
respect