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Hiker
Posts: 25

There are no name and series no. printer in the "about this gopro" on the hero5 black, how can I fit

[ New ]

The Gopro App can't find my Hero 5 black because there are no name and series no. printed in the "about this gopro" of the preferences.

I formatted the sd card and move it to my computer getting the followings:

In MISC:

card: 13139101994350083

 

version:{
"info version":"2.0",
"firmware version":"HD5.02.02.70.00",
"wifi mac":"d89685000000",
"camera type":"HERO5 Black",
"camera serial number":"",
}

 

The the physical  serial number in the battery tray is: C31613272011990

Can you help the problem that hero5 can't  connect to the Gopro App.?

 

GoPro
Posts: 6,097

Re: There are no name and series no. printer in the "about this gopro" on the hero5 black, how ca...

[ New ]

Can you please try to reformat your SD card again? @stoutsand36076

 

After reformatting the SD card please install new camera firmware manually. 

Here's the download link for new camera firmware. 

https://gopro.com/en/us/update

 

 

Regards,

-Jay

Hiker
Posts: 25

Re: There are no name and series no. printer in the "about this gopro" on the hero5 black,

[ New ]

After sd card formatted again (2 times) and firmware updated, in the "about this gopro" still showed:

name

"blank"

serial number

"blank"

version number

"02.70"

When try to connect Goprp App, still states "wifi not readytry again later"

Hiker
Posts: 25

Re: There are no name and series no. printer in the "about this gopro" on the hero5 black,

[ New ]

Can you just offer me a "name" and "serial number" from your side which  I can connect to the Gopro App.

GoPro
Posts: 23,301

Re: There are no name and series no. printer in the "about this gopro" on the hero5 black,

[ New ]

Hi @stoutsand36076

 

Please go over the steps on "Wi-Fi Not Ready" Appears on Camera When Pairing in the GoPro App

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

Please let them know of the troubleshooting steps taken.

 

Thanks!

Ej

Hiker
Posts: 10

Re: There are no name and series no. printer in the "about this gopro" on the hero5 black,

[ New ]

Hello
I have the same problem
did you manage to solve it?
respect