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Tourist
Posts: 3
Accepted Solution

The touch screen on my brand new gopro hero5 black is blank... I've already updated the software.

 

Accepted Solutions
Hiker
Posts: 6

Re: The touch screen on my brand new gopro hero5 black is blank... I've already updated the software

I had this issue as well. 

 

This is what fixed it for me... Update the firmware manually from the GoPro website. Get the latest version. See if it boots correctly with LCD. Then I did a factory reset and it came back online. Or try to do a factory reset with your mobile phone app and wifi on the camera.

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All Replies
Hiker
Posts: 6

Re: The touch screen on my brand new gopro hero5 black is blank... I've already updated the software

I had this issue as well. 

 

This is what fixed it for me... Update the firmware manually from the GoPro website. Get the latest version. See if it boots correctly with LCD. Then I did a factory reset and it came back online. Or try to do a factory reset with your mobile phone app and wifi on the camera.

Tourist
Posts: 19

Re: The touch screen on my brand new gopro hero5 black is blank... I've already updated the software

How to do a factory reset when the screen is blank?

Nomad
Posts: 107

Re: The touch screen on my brand new gopro hero5 black is blank... I've already updated the software

To do a factory reset, you have to download the firmware from the GoPro website, then copy it to the SD card. The camera will then auto update the next time you turn it on.

Tourist
Posts: 3

Re: The touch screen on my brand new gopro hero5 black is blank... I've already updated the software

I did that a couple of times already and the back touch screen is still grey and blank. Any ideas what else I can do?

Hiker
Posts: 6

Re: The touch screen on my brand new gopro hero5 black is blank... I've already updated the software

Your best bet is to contact support and see how they can help you.

https://gopro.com/help/PKBContactus