Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-50707%22%20slang%3D%22en-US%22%3EThe%20touch%20screen%20of%20my%20Hero%205%20isn't%20responding.%20Software%20is%20uptodate.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-50707%22%20slang%3D%22en-US%22%3E%3CP%3EPlease%2C%20I've%20been%20on%20the%20line%20waiting%20for%20over%2045%20min%20for%20assistance%2C%20trying%20to%20chat%2C%20no%20one%20answers.%20The%20screen%20desplays%20everything%20it%20should%2C%20but%20it%20doesn't%20respond%20to%20touch.%20Software%20is%20up%20to%20date.%20But%20I%20can't%20find%20a%20solution%20anywhere.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-50707%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-50720%22%20slang%3D%22en-US%22%3ERe%3A%20The%20touch%20screen%20of%20my%20Hero%205%20isn't%20responding.%20Software%20is%20uptodate.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-50720%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F29301%22%20target%3D%22_blank%22%3E%40quickvista33731%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHang%20in%20there%20someone%20from%20support%20should%20be%20able%20to%20help%20you%20out!%20In%20the%20meantime%20I%20would%20recommend%20checking%20out%20this%20article.%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FSolutions_Troubleshooting%2FCamera-Freezes-Up%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FSolutions_Troubleshooting%2FCamera-Freezes-Up%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHope%20this%20helps!%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-50852%22%20slang%3D%22en-US%22%3ERe%3A%20The%20touch%20screen%20of%20my%20Hero%205%20isn't%20responding.%20Software%20is%20uptodate.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-50852%22%20slang%3D%22en-US%22%3E%3CP%3EThank%20you%20Ryan%20for%20helping%20me%20out.%20I'm%20still%20not%20able%20to%20use%20my%20camera's%20screen...%20I%20guess%20I'll%20wait%20for%20support%20team%20to%20help%20me.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EBest%2C%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Highlighted
Tourist
Posts: 2
Accepted Solution

The touch screen of my Hero 5 isn't responding. Software is uptodate.

Please, I've been on the line waiting for over 45 min for assistance, trying to chat, no one answers. The screen desplays everything it should, but it doesn't respond to touch. Software is up to date. But I can't find a solution anywhere.


Accepted Solutions
GoPro
Posts: 3,924

Re: The touch screen of my Hero 5 isn't responding. Software is uptodate.

Hi @quickvista33731,

 

Hang in there someone from support should be able to help you out! In the meantime I would recommend checking out this article. https://gopro.com/help/articles/Solutions_Troubleshooting/Camera-Freezes-Up

 

Hope this helps!

 

Best,

Ryan

View solution in original post


All Replies
GoPro
Posts: 3,924

Re: The touch screen of my Hero 5 isn't responding. Software is uptodate.

Hi @quickvista33731,

 

Hang in there someone from support should be able to help you out! In the meantime I would recommend checking out this article. https://gopro.com/help/articles/Solutions_Troubleshooting/Camera-Freezes-Up

 

Hope this helps!

 

Best,

Ryan

Tourist
Posts: 2

Re: The touch screen of my Hero 5 isn't responding. Software is uptodate.

Thank you Ryan for helping me out. I'm still not able to use my camera's screen... I guess I'll wait for support team to help me.

 

Best,